diff options
author | Richard Mudgett <rmudgett@digium.com> | 2013-07-03 23:55:53 +0000 |
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committer | Richard Mudgett <rmudgett@digium.com> | 2013-07-03 23:55:53 +0000 |
commit | b4e9a3fc2fd63a4a73c5a0025f3fdef86578da4c (patch) | |
tree | c3491316e597c573889a748e80c1be925c20bf94 /configs/agents.conf.sample | |
parent | c841c34aae82660d43ff24b2a379fa38aa7d984b (diff) |
Add BUGBUG note for ASTERISK-22009
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@393631 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Diffstat (limited to 'configs/agents.conf.sample')
-rw-r--r-- | configs/agents.conf.sample | 128 |
1 files changed, 47 insertions, 81 deletions
diff --git a/configs/agents.conf.sample b/configs/agents.conf.sample index 29e6e07ea..0db451dfc 100644 --- a/configs/agents.conf.sample +++ b/configs/agents.conf.sample @@ -1,102 +1,68 @@ ; -; Agent configuration +; Agent pool configuration ; [general] +; The general section of this config is not currently used, but reserved +; for future use. -[agents] -; -; Define maxlogintries to allow agent to try max logins before -; failed. -; default to 3 -; -;maxlogintries=5 -; -; -; Define autologoff times if appropriate. This is how long -; the phone has to ring with no answer before the agent is -; automatically logged off (in seconds) -; -;autologoff=15 -; -; Define autologoffunavail to have agents automatically logged -; out when the extension that they are at returns a CHANUNAVAIL -; status when a call is attempted to be sent there. +;[agent-id] +; Define ackcall to require the agent to give a DTMF acknowledgement +; when the agent receives a call. +; The channel variable AGENTACKCALL overrides on agent login. ; Default is "no". -; -;autologoffunavail=yes -; -; Define ackcall to require a DTMF acknowledgement when -; a logged-in agent receives a call. Default is "no". -; Use the acceptdtmf option to configure what DTMF key -; press should be used to acknowledge the call. The -; default is '#'. -; ;ackcall=no -;acceptdtmf=# -; -; Define endcall to allow an agent to hangup a call with a -; DTMF keypress. Default is "yes". Use the enddtmf option to -; configure which DTMF key will end a call. The default is -; '*'. ; -;endcall=yes -;enddtmf=* +; Set what DTMF key sequence the agent should use to acknowledge a call. +; The channel variable AGENTACCEPTDTMF overrides on agent login. +; Default is "#". +;acceptdtmf=## ; -; Define wrapuptime. This is the minimum amount of time when -; after disconnecting before the caller can receive a new call -; note this is in milliseconds. +; Set how many seconds a call for the agent has to wait for the agent to +; acknowledge the call before the agent is automatically logged off. If +; set to zero then the call will wait forever for the agent to acknowledge. +; The channel variable AGENTAUTOLOGOFF overrides on agent login. +; Default is 0. +;autologoff=15 ; +; Set the minimum amount of time after disconnecting a call before +; the agent can receive a new call in milliseconds. +; The channel variable AGENTWRAPUPTIME overrides on agent login. +; Default is 0. ;wrapuptime=5000 ; -; Define the default musiconhold for agents -; musiconhold => music_class -; -;musiconhold => default -; -; Define the default good bye sound file for agents -; default to vm-goodbye +; Set the musiconhold class for the agent. +; Default is "default". +;musiconhold=default ; -;goodbye => goodbye_file -; -; Define updatecdr. This is whether or not to change the source -; channel in the CDR record for this call to agent/agent_id so -; that we know which agent generates the call -; -;updatecdr=no -; -; Group memberships for agents (may change in mid-file) -; -;group=3 -;group=1,2 -;group= -; -; -------------------------------------------------- -; This section is devoted to recording agent's calls -; The keywords are global to the chan_agent channel driver -; -; Enable recording calls addressed to agents. It's turned off by default. +; Enable recording calls the agent takes automatically by invoking the +; DTMF automixmon feature when the agent connects to a caller. +; See features.conf.sample for information about the automixmon feature. +; Default is "no". ;recordagentcalls=yes ; -; The format to be used to record the calls: wav, gsm, wav49. -; By default its "wav". -;recordformat=gsm -; -; The text to be added to the name of the recording. Allows forming a url link. -;urlprefix=http://localhost/calls/ -; -; The optional directory to save the conversations in. The default is -; /var/spool/asterisk/monitor -;savecallsin=/var/calls -; -; An optional custom beep sound file to play to always-connected agents. +; The sound file played to alert the agent when a call is present. +; Default is "beep". ;custom_beep=beep ; +; A friendly name for the agent used in log messages. +; Default is "". +;fullname=Mark Spencer +; ; -------------------------------------------------- ; -; This section contains the agent definitions, in the form: +; This section contains example agent definitions: +; +; Define a template called my-agents: +;[my-agents](!) +;autologoff=15 +;ackcall=yes +;acceptdtmf=## ; -; agent => agentid,agentpassword,name +; Define agent 1001 using the my-agents template: +;[1001](my-agents) +;fullname=Mark Spencer ; -;agent => 1001,4321,Mark Spencer -;agent => 1002,4321,Will Meadows +; Define agent 1002 using the my-agents template: +;[1002](my-agents) +;fullname=Will Meadows |