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| author | Sebastian Gutierrez <sgutierrez@integraccs.com> | 2016-11-06 09:37:46 -0300 |
|---|---|---|
| committer | Matthew Fredrickson <creslin@digium.com> | 2017-01-04 14:11:13 -0600 |
| commit | 740ca862e42e6dfbd747257c84f22ff47eb8ff14 (patch) | |
| tree | 4bafae838b94c87c1c07096e922889379122052b /configs/samples/queues.conf.sample | |
| parent | 059a54202c43ed19c802efb153f0da4962e5b75c (diff) | |
app_queue: add new Service Level calculation
Adds a new formula for SL2 and documentation
ASTERISK-26559
Change-Id: I0970c620460507cd9d45b0d43600779c8915e770
Diffstat (limited to 'configs/samples/queues.conf.sample')
| -rw-r--r-- | configs/samples/queues.conf.sample | 6 |
1 files changed, 4 insertions, 2 deletions
diff --git a/configs/samples/queues.conf.sample b/configs/samples/queues.conf.sample index 8a9c88402..ebb5da126 100644 --- a/configs/samples/queues.conf.sample +++ b/configs/samples/queues.conf.sample @@ -113,8 +113,10 @@ monitor-type = MixMonitor ;strategy = ringall ; ; Second settings for service level (default 0) -; Used for service level statistics (calls answered within service level time -; frame) +; Used for service level statistics (calls answered within service level time frame) +; There are 2 Service Level Performance Calculations SL and SL2 +; SL = (total calls answered within threshold / total calls answered) * 100 +; SL2 = ((calls answered within threshold + calls abandoned within threshold) / (answered calls + abandoned calls)) * 100 ;servicelevel = 60 ; ; A context may be specified, in which if the user types a SINGLE |