diff options
Diffstat (limited to 'configs/queues.conf.sample')
| -rw-r--r-- | configs/queues.conf.sample | 15 |
1 files changed, 13 insertions, 2 deletions
diff --git a/configs/queues.conf.sample b/configs/queues.conf.sample index 994ad31da..9f3ba97de 100644 --- a/configs/queues.conf.sample +++ b/configs/queues.conf.sample @@ -543,7 +543,18 @@ monitor-type = MixMonitor ;member => DAHDI/1 ;member => DAHDI/2,10 ;member => DAHDI/3,10,Bob Johnson -;member => Local/1001@agents,0,May Flowers,Agent:1001 -;member => Local/1002@agents,0,John Doe,Agent:1002 +;member => Agent/1001 +;member => Agent/1002 ;member => Local/1000@default,0,John Smith,SIP/1000 ;member => Local/2000@default,0,Lorem Ipsum,SIP/2000,no + +; +; Note that using agent groups is probably not what you want. Strategies do +; not propagate down to the Agent system so if you want round robin, least +; recent, etc, you should list all the agents in this file individually and not +; use agent groups. +; +;member => Agent/@1 ; Any agent in group 1 +;member => Agent/:1,1 ; Any agent in group 1, wait for first + ; available, but consider with penalty + |