diff options
Diffstat (limited to 'configs/samples/agents.conf.sample')
-rw-r--r-- | configs/samples/agents.conf.sample | 70 |
1 files changed, 70 insertions, 0 deletions
diff --git a/configs/samples/agents.conf.sample b/configs/samples/agents.conf.sample new file mode 100644 index 000000000..0cf0c4c90 --- /dev/null +++ b/configs/samples/agents.conf.sample @@ -0,0 +1,70 @@ +; +; Agent pool configuration +; + +[general] +; The general section of this config is not currently used, but reserved +; for future use. + +;[agent-id] +; Define ackcall to require the agent to give a DTMF acknowledgement +; when the agent receives a call. +; The channel variable AGENTACKCALL overrides on agent login. +; Default is "no". +;ackcall=no +; +; Set what DTMF key sequence the agent should use to acknowledge a call. +; The channel variable AGENTACCEPTDTMF overrides on agent login. +; This option is ignored unless ackcall is enabled. +; Default is "#". +;acceptdtmf=## +; +; Set how many seconds a call for the agent has to wait for the agent to +; acknowledge the call before the agent is automatically logged off. If +; set to zero then the call will wait forever for the agent to acknowledge. +; The channel variable AGENTAUTOLOGOFF overrides on agent login. +; This option is ignored unless ackcall is enabled. +; Default is 0. +;autologoff=15 +; +; Set the minimum amount of time after disconnecting a call before +; the agent can receive a new call in milliseconds. +; The channel variable AGENTWRAPUPTIME overrides on agent login. +; Default is 0. +;wrapuptime=5000 +; +; Set the musiconhold class for the agent. +; Default is "default". +;musiconhold=default +; +; Enable recording calls the agent takes automatically by invoking the +; DTMF automixmon feature when the agent connects to a caller. +; See features.conf.sample for information about the automixmon feature. +; Default is "no". +;recordagentcalls=yes +; +; The sound file played to alert the agent when a call is present. +; Default is "beep". +;custom_beep=beep +; +; A friendly name for the agent used in log messages. +; Default is "". +;fullname=Mark Spencer +; +; -------------------------------------------------- +; +; This section contains example agent definitions: +; +; Define a template called my-agents: +;[my-agents](!) +;autologoff=15 +;ackcall=yes +;acceptdtmf=## +; +; Define agent 1001 using the my-agents template: +;[1001](my-agents) +;fullname=Mark Spencer +; +; Define agent 1002 using the my-agents template: +;[1002](my-agents) +;fullname=Will Meadows |