diff options
Diffstat (limited to 'doc/tex/queues-with-callback-members.tex')
| -rw-r--r-- | doc/tex/queues-with-callback-members.tex | 6 |
1 files changed, 3 insertions, 3 deletions
diff --git a/doc/tex/queues-with-callback-members.tex b/doc/tex/queues-with-callback-members.tex index 9454876cb..a5f94689d 100644 --- a/doc/tex/queues-with-callback-members.tex +++ b/doc/tex/queues-with-callback-members.tex @@ -471,7 +471,7 @@ context agents \end{verbatim} \end{astlisting} -In the above, the variables \${RAQUEL}, etc stand for +In the above, the variables \$\{RAQUEL\}, etc stand for actual devices to ring that person's phone (like Zap/37). @@ -513,7 +513,7 @@ macro callagent(device,exten) \end{verbatim} \end{astlisting} -In the callagent macro above, the \${exten} will +In the callagent macro above, the \$\{exten\} will be 6121, or 6165, etc, which is the extension of the agent. The use of the GROUP\_COUNT, and OUTBOUND\_GROUP follow this line @@ -522,7 +522,7 @@ current priority. If some of those agents are already talking, they would get bothersome call-waiting tones. To avoid this inconvenience, when an agent gets a call, the OUTBOUND\_GROUP assigns that conversation to the group specified, for instance 6171@agents. -The \${GROUP\_COUNT()} variable on a subsequent call should return +The \$\{GROUP\_COUNT()\} variable on a subsequent call should return "1" for that group. If GROUP\_COUNT returns 1, then the busy() is returned without actually trying to dial the agent. |