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path: root/configs/agents.conf.sample
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2013-07-15Replace chan_agent with app_agent_pool.Richard Mudgett
The ill conceived chan_agent is no more. It is now replaced by app_agent_pool. Agents login using the AgentLogin() application as before. The AgentLogin() application no longer does any authentication. Authentication is now the responsibility of the dialplan. (Besides, the authentication done by chan_agent did not match what the voice prompts asked for.) Sample extensions.conf [login] ; Sample agent 1001 login ; Set COLP for in between calls so the agent does not see the last caller COLP. exten => 1001,1,Set(CONNECTEDLINE(all)="Agent Waiting" <1001>) ; Give the agent DTMF transfer and disconnect features when connected to a caller. same => n,Set(CHANNEL(dtmf-features)=TX) same => n,AgentLogin(1001) same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS}) same => n,Hangup() [caller] ; Sample caller direct connect to agent 1001 exten => 800,1,AgentRequest(1001) same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS}) same => n,Hangup() ; Sample caller going through a Queue to agent 1001 exten => 900,1,Queue(agent_q) same => n,Hangup() Sample queues.conf [agent_q] member => Local/800@caller,,SuperAgent,Agent:1001 Under the hood operation overview: 1) Logged in agents wait for callers in an agents holding bridge. 2) Caller requests an agent using AgentRequest() 3) A basic bridge is created, the agent is notified, and caller joins the basic bridge to wait for the agent. 4) The agent is either automatically connected to the caller or must ack the call to connect. 5) The agent is moved from the agents holding bridge to the basic bridge. 6) The agent and caller talk. 7) The connection is ended by either party. 8) The agent goes back to the agents holding bridge. To avoid some locking issues with the agent holding bridge, I needed to make some changes to the after bridge callback support. The after bridge callback is now a list of requested callbacks with the last to be added the only active callback. The after bridge callback for failed callbacks will always happen in the channel thread when the channel leaves the bridging system or is destroyed. (closes issue ASTERISK-21554) Reported by: Matt Jordan Review: https://reviewboard.asterisk.org/r/2657/ git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@394417 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2013-07-03Revert accidental overcommit.Richard Mudgett
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@393632 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2013-07-03Add BUGBUG note for ASTERISK-22009Richard Mudgett
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@393631 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2012-09-25Remove dead code and documentation for nonexistent feature.Mark Michelson
multiplelogin was removed from chan_agent back in 1.6.0 when AgentCallbackLogin() was removed. (closes issue AST-948) reported by Steve Pitts ........ Merged revisions 373768 from http://svn.asterisk.org/svn/asterisk/branches/1.8 ........ Merged revisions 373769 from http://svn.asterisk.org/svn/asterisk/branches/10 ........ Merged revisions 373770 from http://svn.asterisk.org/svn/asterisk/branches/11 git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@373771 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2012-08-27Fix misleading documentation in agents.conf.sample regarding ackcall usage.Mark Michelson
The documentation made it sound as if the DTMF acknowledgment was needed at the time the agent logs in, rather than when the agent is called. This is likely a relic from the days when there were multiple ways of logging in agents. (closes issue AST-962) reported by Steve Pitts ........ Merged revisions 371787 from http://svn.asterisk.org/svn/asterisk/branches/1.8 ........ Merged revisions 371789 from http://svn.asterisk.org/svn/asterisk/branches/10 ........ Merged revisions 371790 from http://svn.asterisk.org/svn/asterisk/branches/11 git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@371791 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2009-05-30Remove not used code in the Agent channel.Eliel C. Sardanons
This code was there because of the AgentCallbackLogin() application. ->loginchan[] member was only used by AgentCallbackLogin(). Agent where dumped to astdb if they where logged in using AgentCallbacklogin() so they are not being dumper anymore. Review: https://reviewboard.asterisk.org/r/267/ git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@198217 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2009-05-28Remove a bunch of trailing whitespace in preparation for reformatting/cleanup.Sean Bright
Let's try that again, this time removing trailing whitespace and not leading whitespace. I can't believe no one noticed. git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@197535 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2008-10-15Merged revisions 149683 via svnmerge from BJ Weschke
https://origsvn.digium.com/svn/asterisk/branches/1.4 ........ r149683 | bweschke | 2008-10-15 14:28:54 -0400 (Wed, 15 Oct 2008) | 4 lines An update to the documentation/example of agents.conf.sample with the correct parameter for this feature as defined in chan_agent.c (closes issue #13709) ........ git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@149756 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2008-07-02The ackcall and endcall options in agents.conf now have supplemental optionsMark Michelson
acceptdtmf and enddtmf. These allow for the DTMF pressed to be configurable instead of being hardcoded to '#' and '*'. (AST-86) git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@127558 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2008-06-26Merged revisions 125218 via svnmerge from Tilghman Lesher
https://origsvn.digium.com/svn/asterisk/branches/1.4 ........ r125218 | tilghman | 2008-06-25 20:24:26 -0500 (Wed, 25 Jun 2008) | 4 lines Document ackcall=always. (closes issue #12852) Reported by: davidw ........ git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@125223 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2007-11-23Merged revisions 89527 via svnmerge from Russell Bryant
https://origsvn.digium.com/svn/asterisk/branches/1.4 ........ r89527 | russell | 2007-11-22 12:29:41 -0500 (Thu, 22 Nov 2007) | 3 lines mvanbaak pointed out a spelling error in this sample configuration file. While I was at it, I went ahead and tweaked it a little bit more. ........ git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@89529 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2006-04-15add the ability to turn off the feature that allows agents to end callsRussell Bryant
by pressing '*'. This is still on by default. (issue #6897) git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@20328 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2006-01-14Add mission options to agents.conf sample file (#6234)Matthew Fredrickson
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@8072 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2006-01-13 Implement the autologoffunavail option in chan_agent (#6038 with some minor ↵BJ Weschke
mods) git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@8063 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2006-01-13forgot to take out createlink sample along withMatt O'Gorman
other part. git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@8042 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2006-01-12Added option for limiting a user from logging inMatt O'Gorman
as multiple agents at same time. bug 6046 thanks ppyy git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@8021 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2005-12-21move heading to the top of the fileRussell Bryant
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@7574 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2005-11-29remove extraneous svn:executable propertiesKevin P. Fleming
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@7221 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2005-02-14Fix native agent transfer, add UPGRADE.txt for notes about backwards ↵Mark Spencer
compatibility issues upgrading from Asterisk 1.0 to current CVS head git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@5031 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2005-01-01Add ability to remember agentsMark Spencer
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@4625 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2004-11-14another little typo ... to make twisted happyRussell Bryant
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@4236 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2004-11-14fix little typoRussell Bryant
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@4233 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2004-06-28Allow custom beep to be specified for agents (bug #1938)Mark Spencer
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@3330 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2004-04-03Merge Mike's updates for agent CDR updatesMark Spencer
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@2606 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2004-02-03Add recording agent's calls patch. Basically the call starts recording when ↵Martin Pycko
the agent picks up and the file is stamped with the agent's id and the timestamp. Also optionally a URL link to that file may be inserted in the userfield of the CDR record. By default the recorded file will be mixed if soxmix is available. git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@2121 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2003-08-05Fix options, switch defaultMark Spencer
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@1264 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2003-07-28Add wrapup timeMark Spencer
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@1230 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2003-07-27Properly handle hangups on agent, improve formatting of sample agents.confMark Spencer
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@1228 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2003-07-22First pass at auto logoff supportMark Spencer
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@1199 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2003-07-02Update changelog and update agents configaMark Spencer
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@1157 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2003-06-16Add musiconhold entry to agents.conf.sampleMartin Pycko
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@1097 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2002-11-22Version 0.3.0 from FTPMark Spencer
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@553 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2002-09-02Version 0.2.0 from FTPMark Spencer
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@512 65c4cc65-6c06-0410-ace0-fbb531ad65f3
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