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This moves all samples configs from configs/ to configs/samples. This allows
for additional sets of sample configuration files to be added in the future.
Review: https://reviewboard.asterisk.org/r/3804/
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The ill conceived chan_agent is no more. It is now replaced by
app_agent_pool.
Agents login using the AgentLogin() application as before. The
AgentLogin() application no longer does any authentication.
Authentication is now the responsibility of the dialplan. (Besides, the
authentication done by chan_agent did not match what the voice prompts
asked for.)
Sample extensions.conf
[login]
; Sample agent 1001 login
; Set COLP for in between calls so the agent does not see the last caller COLP.
exten => 1001,1,Set(CONNECTEDLINE(all)="Agent Waiting" <1001>)
; Give the agent DTMF transfer and disconnect features when connected to a caller.
same => n,Set(CHANNEL(dtmf-features)=TX)
same => n,AgentLogin(1001)
same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
same => n,Hangup()
[caller]
; Sample caller direct connect to agent 1001
exten => 800,1,AgentRequest(1001)
same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
same => n,Hangup()
; Sample caller going through a Queue to agent 1001
exten => 900,1,Queue(agent_q)
same => n,Hangup()
Sample queues.conf
[agent_q]
member => Local/800@caller,,SuperAgent,Agent:1001
Under the hood operation overview:
1) Logged in agents wait for callers in an agents holding bridge.
2) Caller requests an agent using AgentRequest()
3) A basic bridge is created, the agent is notified, and caller joins the
basic bridge to wait for the agent.
4) The agent is either automatically connected to the caller or must ack
the call to connect.
5) The agent is moved from the agents holding bridge to the basic bridge.
6) The agent and caller talk.
7) The connection is ended by either party.
8) The agent goes back to the agents holding bridge.
To avoid some locking issues with the agent holding bridge, I needed to
make some changes to the after bridge callback support. The after bridge
callback is now a list of requested callbacks with the last to be added
the only active callback. The after bridge callback for failed callbacks
will always happen in the channel thread when the channel leaves the
bridging system or is destroyed.
(closes issue ASTERISK-21554)
Reported by: Matt Jordan
Review: https://reviewboard.asterisk.org/r/2657/
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multiplelogin was removed from chan_agent back in 1.6.0 when
AgentCallbackLogin() was removed.
(closes issue AST-948)
reported by Steve Pitts
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Merged revisions 373768 from http://svn.asterisk.org/svn/asterisk/branches/1.8
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The documentation made it sound as if the DTMF acknowledgment was needed
at the time the agent logs in, rather than when the agent is called. This
is likely a relic from the days when there were multiple ways of logging
in agents.
(closes issue AST-962)
reported by Steve Pitts
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This code was there because of the AgentCallbackLogin() application.
->loginchan[] member was only used by AgentCallbackLogin().
Agent where dumped to astdb if they where logged in using AgentCallbacklogin()
so they are not being dumper anymore.
Review: https://reviewboard.asterisk.org/r/267/
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Let's try that again, this time removing trailing whitespace and not leading
whitespace. I can't believe no one noticed.
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https://origsvn.digium.com/svn/asterisk/branches/1.4
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r149683 | bweschke | 2008-10-15 14:28:54 -0400 (Wed, 15 Oct 2008) | 4 lines
An update to the documentation/example of agents.conf.sample with the correct parameter for this feature as defined in chan_agent.c
(closes issue #13709)
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acceptdtmf and enddtmf. These allow for the DTMF pressed to be configurable
instead of being hardcoded to '#' and '*'.
(AST-86)
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https://origsvn.digium.com/svn/asterisk/branches/1.4
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r125218 | tilghman | 2008-06-25 20:24:26 -0500 (Wed, 25 Jun 2008) | 4 lines
Document ackcall=always.
(closes issue #12852)
Reported by: davidw
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https://origsvn.digium.com/svn/asterisk/branches/1.4
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r89527 | russell | 2007-11-22 12:29:41 -0500 (Thu, 22 Nov 2007) | 3 lines
mvanbaak pointed out a spelling error in this sample configuration file. While
I was at it, I went ahead and tweaked it a little bit more.
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by pressing '*'. This is still on by default. (issue #6897)
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mods)
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other part.
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as multiple agents at same time. bug 6046 thanks
ppyy
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compatibility issues upgrading from Asterisk 1.0 to current CVS head
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the agent picks up and the file is stamped with the agent's id and the timestamp. Also optionally a URL link to that file may be inserted in the userfield of the CDR record. By default the recorded file will be mixed if soxmix is available.
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