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authorRichard Mudgett <rmudgett@digium.com>2013-07-03 23:55:53 +0000
committerRichard Mudgett <rmudgett@digium.com>2013-07-03 23:55:53 +0000
commitb4e9a3fc2fd63a4a73c5a0025f3fdef86578da4c (patch)
treec3491316e597c573889a748e80c1be925c20bf94 /channels
parentc841c34aae82660d43ff24b2a379fa38aa7d984b (diff)
Add BUGBUG note for ASTERISK-22009
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@393631 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Diffstat (limited to 'channels')
-rw-r--r--channels/chan_agent.c2568
1 files changed, 0 insertions, 2568 deletions
diff --git a/channels/chan_agent.c b/channels/chan_agent.c
deleted file mode 100644
index 57f0914cf..000000000
--- a/channels/chan_agent.c
+++ /dev/null
@@ -1,2568 +0,0 @@
-/*
- * Asterisk -- An open source telephony toolkit.
- *
- * Copyright (C) 1999 - 2012, Digium, Inc.
- *
- * Mark Spencer <markster@digium.com>
- *
- * See http://www.asterisk.org for more information about
- * the Asterisk project. Please do not directly contact
- * any of the maintainers of this project for assistance;
- * the project provides a web site, mailing lists and IRC
- * channels for your use.
- *
- * This program is free software, distributed under the terms of
- * the GNU General Public License Version 2. See the LICENSE file
- * at the top of the source tree.
- */
-
-
-/*! \file
- *
- * \brief Implementation of Agents (proxy channel)
- *
- * \author Mark Spencer <markster@digium.com>
- *
- * This file is the implementation of Agents modules.
- * It is a dynamic module that is loaded by Asterisk.
- * \par See also
- * \arg \ref Config_agent
- *
- * \ingroup channel_drivers
- */
-/*** MODULEINFO
- <depend>res_monitor</depend>
- <support_level>core</support_level>
- ***/
-
-#include "asterisk.h"
-
-ASTERISK_FILE_VERSION(__FILE__, "$Revision$")
-
-#include <sys/socket.h>
-#include <fcntl.h>
-#include <netdb.h>
-#include <netinet/in.h>
-#include <arpa/inet.h>
-#include <sys/signal.h>
-
-#include "asterisk/lock.h"
-#include "asterisk/channel.h"
-#include "asterisk/config.h"
-#include "asterisk/module.h"
-#include "asterisk/pbx.h"
-#include "asterisk/sched.h"
-#include "asterisk/io.h"
-#include "asterisk/acl.h"
-#include "asterisk/callerid.h"
-#include "asterisk/file.h"
-#include "asterisk/cli.h"
-#include "asterisk/app.h"
-#include "asterisk/musiconhold.h"
-#include "asterisk/manager.h"
-#include "asterisk/features.h"
-#include "asterisk/utils.h"
-#include "asterisk/causes.h"
-#include "asterisk/astdb.h"
-#include "asterisk/devicestate.h"
-#include "asterisk/monitor.h"
-#include "asterisk/stringfields.h"
-#include "asterisk/event.h"
-#include "asterisk/data.h"
-
-/*** DOCUMENTATION
- <application name="AgentLogin" language="en_US">
- <synopsis>
- Call agent login.
- </synopsis>
- <syntax>
- <parameter name="AgentNo" />
- <parameter name="options">
- <optionlist>
- <option name="s">
- <para>silent login - do not announce the login ok segment after
- agent logged on/off</para>
- </option>
- </optionlist>
- </parameter>
- </syntax>
- <description>
- <para>Asks the agent to login to the system. Always returns <literal>-1</literal>.
- While logged in, the agent can receive calls and will hear a <literal>beep</literal>
- when a new call comes in. The agent can dump the call by pressing the star key.</para>
- </description>
- <see-also>
- <ref type="application">Queue</ref>
- <ref type="application">AddQueueMember</ref>
- <ref type="application">RemoveQueueMember</ref>
- <ref type="application">PauseQueueMember</ref>
- <ref type="application">UnpauseQueueMember</ref>
- <ref type="function">AGENT</ref>
- <ref type="filename">agents.conf</ref>
- <ref type="filename">queues.conf</ref>
- </see-also>
- </application>
- <application name="AgentMonitorOutgoing" language="en_US">
- <synopsis>
- Record agent's outgoing call.
- </synopsis>
- <syntax>
- <parameter name="options">
- <optionlist>
- <option name="d">
- <para>make the app return <literal>-1</literal> if there is an error condition.</para>
- </option>
- <option name="n">
- <para>don't generate the warnings when there is no callerid or the
- agentid is not known. It's handy if you want to have one context
- for agent and non-agent calls.</para>
- </option>
- </optionlist>
- </parameter>
- </syntax>
- <description>
- <para>Tries to figure out the id of the agent who is placing outgoing call based on
- comparison of the callerid of the current interface and the global variable
- placed by the AgentCallbackLogin application. That's why it should be used only
- with the AgentCallbackLogin app. Uses the monitoring functions in chan_agent
- instead of Monitor application. That has to be configured in the
- <filename>agents.conf</filename> file.</para>
- <para>Normally the app returns <literal>0</literal> unless the options are passed.</para>
- </description>
- <see-also>
- <ref type="filename">agents.conf</ref>
- </see-also>
- </application>
- <function name="AGENT" language="en_US">
- <synopsis>
- Gets information about an Agent
- </synopsis>
- <syntax argsep=":">
- <parameter name="agentid" required="true" />
- <parameter name="item">
- <para>The valid items to retrieve are:</para>
- <enumlist>
- <enum name="status">
- <para>(default) The status of the agent (LOGGEDIN | LOGGEDOUT)</para>
- </enum>
- <enum name="password">
- <para>The password of the agent</para>
- </enum>
- <enum name="name">
- <para>The name of the agent</para>
- </enum>
- <enum name="mohclass">
- <para>MusicOnHold class</para>
- </enum>
- <enum name="channel">
- <para>The name of the active channel for the Agent (AgentLogin)</para>
- </enum>
- <enum name="fullchannel">
- <para>The untruncated name of the active channel for the Agent (AgentLogin)</para>
- </enum>
- </enumlist>
- </parameter>
- </syntax>
- <description></description>
- </function>
- <manager name="Agents" language="en_US">
- <synopsis>
- Lists agents and their status.
- </synopsis>
- <syntax>
- <xi:include xpointer="xpointer(/docs/manager[@name='Login']/syntax/parameter[@name='ActionID'])" />
- </syntax>
- <description>
- <para>Will list info about all possible agents.</para>
- </description>
- </manager>
- <manager name="AgentLogoff" language="en_US">
- <synopsis>
- Sets an agent as no longer logged in.
- </synopsis>
- <syntax>
- <xi:include xpointer="xpointer(/docs/manager[@name='Login']/syntax/parameter[@name='ActionID'])" />
- <parameter name="Agent" required="true">
- <para>Agent ID of the agent to log off.</para>
- </parameter>
- <parameter name="Soft">
- <para>Set to <literal>true</literal> to not hangup existing calls.</para>
- </parameter>
- </syntax>
- <description>
- <para>Sets an agent as no longer logged in.</para>
- </description>
- </manager>
- ***/
-
-static const char tdesc[] = "Call Agent Proxy Channel";
-static const char config[] = "agents.conf";
-
-static const char app[] = "AgentLogin";
-static const char app3[] = "AgentMonitorOutgoing";
-
-static char moh[80] = "default";
-
-#define AST_MAX_AGENT 80 /*!< Agent ID or Password max length */
-#define AST_MAX_BUF 256
-#define AST_MAX_FILENAME_LEN 256
-
-static const char pa_family[] = "Agents"; /*!< Persistent Agents astdb family */
-#define PA_MAX_LEN 2048 /*!< The maximum length of each persistent member agent database entry */
-
-#define DEFAULT_ACCEPTDTMF '#'
-#define DEFAULT_ENDDTMF '*'
-
-static ast_group_t group;
-static int autologoff;
-static int wrapuptime;
-static int ackcall;
-static int endcall;
-static int autologoffunavail = 0;
-static char acceptdtmf = DEFAULT_ACCEPTDTMF;
-static char enddtmf = DEFAULT_ENDDTMF;
-
-static int maxlogintries = 3;
-static char agentgoodbye[AST_MAX_FILENAME_LEN] = "vm-goodbye";
-
-static int recordagentcalls = 0;
-static char recordformat[AST_MAX_BUF] = "";
-static char recordformatext[AST_MAX_BUF] = "";
-static char urlprefix[AST_MAX_BUF] = "";
-static char savecallsin[AST_MAX_BUF] = "";
-static char beep[AST_MAX_BUF] = "beep";
-
-#define GETAGENTBYCALLERID "AGENTBYCALLERID"
-
-enum {
- AGENT_FLAG_ACKCALL = (1 << 0),
- AGENT_FLAG_AUTOLOGOFF = (1 << 1),
- AGENT_FLAG_WRAPUPTIME = (1 << 2),
- AGENT_FLAG_ACCEPTDTMF = (1 << 3),
- AGENT_FLAG_ENDDTMF = (1 << 4),
-};
-
-/*! \brief Structure representing an agent. */
-struct agent_pvt {
- ast_mutex_t lock; /*!< Channel private lock */
- int dead; /*!< Poised for destruction? */
- int pending; /*!< Not a real agent -- just pending a match */
- int abouttograb; /*!< About to grab */
- int autologoff; /*!< Auto timeout time */
- int ackcall; /*!< ackcall */
- int deferlogoff; /*!< Defer logoff to hangup */
- char acceptdtmf;
- char enddtmf;
- time_t loginstart; /*!< When agent first logged in (0 when logged off) */
- time_t start; /*!< When call started */
- struct timeval lastdisc; /*!< When last disconnected */
- int wrapuptime; /*!< Wrapup time in ms */
- ast_group_t group; /*!< Group memberships */
- int acknowledged; /*!< Acknowledged */
- char moh[80]; /*!< Which music on hold */
- char agent[AST_MAX_AGENT]; /*!< Agent ID */
- char password[AST_MAX_AGENT]; /*!< Password for Agent login */
- char name[AST_MAX_AGENT];
- int app_lock_flag;
- ast_cond_t app_complete_cond;
- ast_cond_t login_wait_cond;
- int app_sleep_cond; /*!< Non-zero if the login app should sleep. */
- struct ast_channel *owner; /*!< Agent */
- struct ast_channel *chan; /*!< Channel we use */
- unsigned int flags; /*!< Flags show if settings were applied with channel vars */
- AST_LIST_ENTRY(agent_pvt) list;/*!< Next Agent in the linked list. */
-};
-
-#define DATA_EXPORT_AGENT(MEMBER) \
- MEMBER(agent_pvt, autologoff, AST_DATA_INTEGER) \
- MEMBER(agent_pvt, ackcall, AST_DATA_BOOLEAN) \
- MEMBER(agent_pvt, deferlogoff, AST_DATA_BOOLEAN) \
- MEMBER(agent_pvt, wrapuptime, AST_DATA_MILLISECONDS) \
- MEMBER(agent_pvt, acknowledged, AST_DATA_BOOLEAN) \
- MEMBER(agent_pvt, name, AST_DATA_STRING) \
- MEMBER(agent_pvt, password, AST_DATA_PASSWORD) \
- MEMBER(agent_pvt, acceptdtmf, AST_DATA_CHARACTER)
-
-AST_DATA_STRUCTURE(agent_pvt, DATA_EXPORT_AGENT);
-
-static AST_LIST_HEAD_STATIC(agents, agent_pvt); /*!< Holds the list of agents (loaded form agents.conf). */
-
-#define CHECK_FORMATS(ast, p) do { \
- if (p->chan) {\
- if (!(ast_format_cap_identical(ast_channel_nativeformats(ast), ast_channel_nativeformats(p->chan)))) { \
- char tmp1[256], tmp2[256]; \
- ast_debug(1, "Native formats changing from '%s' to '%s'\n", ast_getformatname_multiple(tmp1, sizeof(tmp1), ast_channel_nativeformats(ast)), ast_getformatname_multiple(tmp2, sizeof(tmp2), ast_channel_nativeformats(p->chan))); \
- /* Native formats changed, reset things */ \
- ast_format_cap_copy(ast_channel_nativeformats(ast), ast_channel_nativeformats(p->chan)); \
- ast_debug(1, "Resetting read to '%s' and write to '%s'\n", ast_getformatname(ast_channel_readformat(ast)), ast_getformatname(ast_channel_writeformat(ast)));\
- ast_set_read_format(ast, ast_channel_readformat(ast)); \
- ast_set_write_format(ast, ast_channel_writeformat(ast)); \
- } \
- if ((ast_format_cmp(ast_channel_readformat(p->chan), ast_channel_rawreadformat(ast)) != AST_FORMAT_CMP_EQUAL) && !ast_channel_generator(p->chan)) \
- ast_set_read_format(p->chan, ast_channel_rawreadformat(ast)); \
- if ((ast_format_cmp(ast_channel_writeformat(p->chan), ast_channel_rawwriteformat(ast)) != AST_FORMAT_CMP_EQUAL) && !ast_channel_generator(p->chan)) \
- ast_set_write_format(p->chan, ast_channel_rawwriteformat(ast)); \
- } \
-} while(0)
-
-/*! \brief Cleanup moves all the relevant FD's from the 2nd to the first, but retains things
- properly for a timingfd XXX This might need more work if agents were logged in as agents or other
- totally impractical combinations XXX */
-
-#define CLEANUP(ast, p) do { \
- int x; \
- if (p->chan) { \
- for (x = 0; x < AST_MAX_FDS; x++) { \
- if (x != AST_TIMING_FD) { \
- ast_channel_set_fd(ast, x, ast_channel_fd(p->chan, x)); \
- } \
- } \
- ast_channel_set_fd(ast, AST_AGENT_FD, ast_channel_fd(p->chan, AST_TIMING_FD)); \
- } \
-} while(0)
-
-/*--- Forward declarations */
-static struct ast_channel *agent_request(const char *type, struct ast_format_cap *cap, const struct ast_channel *requestor, const char *data, int *cause);
-static int agent_devicestate(const char *data);
-static int agent_digit_begin(struct ast_channel *ast, char digit);
-static int agent_digit_end(struct ast_channel *ast, char digit, unsigned int duration);
-static int agent_call(struct ast_channel *ast, const char *dest, int timeout);
-static int agent_hangup(struct ast_channel *ast);
-static int agent_answer(struct ast_channel *ast);
-static struct ast_frame *agent_read(struct ast_channel *ast);
-static int agent_write(struct ast_channel *ast, struct ast_frame *f);
-static int agent_sendhtml(struct ast_channel *ast, int subclass, const char *data, int datalen);
-static int agent_sendtext(struct ast_channel *ast, const char *text);
-static int agent_indicate(struct ast_channel *ast, int condition, const void *data, size_t datalen);
-static int agent_fixup(struct ast_channel *oldchan, struct ast_channel *newchan);
-static struct ast_channel *agent_bridgedchannel(struct ast_channel *chan, struct ast_channel *bridge);
-static char *complete_agent_logoff_cmd(const char *line, const char *word, int pos, int state);
-static struct ast_channel* agent_get_base_channel(struct ast_channel *chan);
-static int agent_logoff(const char *agent, int soft);
-
-/* BUGBUG This channel driver is totally hosed until it is rewritten. */
-/*! \brief Channel interface description for PBX integration */
-static struct ast_channel_tech agent_tech = {
- .type = "Agent",
- .description = tdesc,
- .requester = agent_request,
- .devicestate = agent_devicestate,
- .send_digit_begin = agent_digit_begin,
- .send_digit_end = agent_digit_end,
- .call = agent_call,
- .hangup = agent_hangup,
- .answer = agent_answer,
- .read = agent_read,
- .write = agent_write,
- .write_video = agent_write,
- .send_html = agent_sendhtml,
- .send_text = agent_sendtext,
- .exception = agent_read,
- .indicate = agent_indicate,
- .fixup = agent_fixup,
- .bridged_channel = agent_bridgedchannel,
- .get_base_channel = agent_get_base_channel,
-};
-
-/*!
- * \brief Locks the owning channel for a LOCKED pvt while obeying locking order. The pvt
- * must enter this function locked and will be returned locked, but this function will
- * unlock the pvt for a short time, so it can't be used while expecting the pvt to remain
- * static. If function returns a non NULL channel, it will need to be unlocked and
- * unrefed once it is no longer needed.
- *
- * \param pvt Pointer to the LOCKED agent_pvt for which the owner is needed
- * locked channel which owns the pvt at the time of completion. NULL if not available.
- */
-static struct ast_channel *agent_lock_owner(struct agent_pvt *pvt)
-{
- struct ast_channel *owner;
-
- for (;;) {
- if (!pvt->owner) { /* No owner. Nothing to do. */
- return NULL;
- }
-
- /* If we don't ref the owner, it could be killed when we unlock the pvt. */
- owner = ast_channel_ref(pvt->owner);
-
- /* Locking order requires us to lock channel, then pvt. */
- ast_mutex_unlock(&pvt->lock);
- ast_channel_lock(owner);
- ast_mutex_lock(&pvt->lock);
-
- /* Check if owner changed during pvt unlock period */
- if (owner != pvt->owner) { /* Channel changed. Unref and do another pass. */
- ast_channel_unlock(owner);
- owner = ast_channel_unref(owner);
- } else { /* Channel stayed the same. Return it. */
- return owner;
- }
- }
-}
-
-/*!
- * \internal
- * \brief Destroy an agent pvt struct.
- *
- * \param doomed Agent pvt to destroy.
- *
- * \return Nothing
- */
-static void agent_pvt_destroy(struct agent_pvt *doomed)
-{
- ast_mutex_destroy(&doomed->lock);
- ast_cond_destroy(&doomed->app_complete_cond);
- ast_cond_destroy(&doomed->login_wait_cond);
- ast_free(doomed);
-}
-
-/*!
- * Adds an agent to the global list of agents.
- *
- * \param agent A string with the username, password and real name of an agent. As defined in agents.conf. Example: "13,169,John Smith"
- * \param pending If it is pending or not.
- * @return The just created agent.
- * \sa agent_pvt, agents.
- */
-static struct agent_pvt *add_agent(const char *agent, int pending)
-{
- char *parse;
- AST_DECLARE_APP_ARGS(args,
- AST_APP_ARG(agt);
- AST_APP_ARG(password);
- AST_APP_ARG(name);
- );
- char *password = NULL;
- char *name = NULL;
- char *agt = NULL;
- struct agent_pvt *p;
-
- parse = ast_strdupa(agent);
-
- /* Extract username (agt), password and name from agent (args). */
- AST_STANDARD_APP_ARGS(args, parse);
-
- if(args.argc == 0) {
- ast_log(LOG_WARNING, "A blank agent line!\n");
- return NULL;
- }
-
- if(ast_strlen_zero(args.agt) ) {
- ast_log(LOG_WARNING, "An agent line with no agentid!\n");
- return NULL;
- } else
- agt = args.agt;
-
- if(!ast_strlen_zero(args.password)) {
- password = args.password;
- while (*password && *password < 33) password++;
- }
- if(!ast_strlen_zero(args.name)) {
- name = args.name;
- while (*name && *name < 33) name++;
- }
-
- if (!pending) {
- /* Are we searching for the agent here ? To see if it exists already ? */
- AST_LIST_TRAVERSE(&agents, p, list) {
- if (!strcmp(p->agent, agt)) {
- break;
- }
- }
- } else {
- p = NULL;
- }
- if (!p) {
- // Build the agent.
- if (!(p = ast_calloc(1, sizeof(*p))))
- return NULL;
- ast_copy_string(p->agent, agt, sizeof(p->agent));
- ast_mutex_init(&p->lock);
- ast_cond_init(&p->app_complete_cond, NULL);
- ast_cond_init(&p->login_wait_cond, NULL);
- p->app_lock_flag = 0;
- p->app_sleep_cond = 1;
- p->group = group;
- p->pending = pending;
- AST_LIST_INSERT_TAIL(&agents, p, list);
- }
-
- ast_copy_string(p->password, password ? password : "", sizeof(p->password));
- ast_copy_string(p->name, name ? name : "", sizeof(p->name));
- ast_copy_string(p->moh, moh, sizeof(p->moh));
- if (!ast_test_flag(p, AGENT_FLAG_ACKCALL)) {
- p->ackcall = ackcall;
- }
- if (!ast_test_flag(p, AGENT_FLAG_AUTOLOGOFF)) {
- p->autologoff = autologoff;
- }
- if (!ast_test_flag(p, AGENT_FLAG_ACCEPTDTMF)) {
- p->acceptdtmf = acceptdtmf;
- }
- if (!ast_test_flag(p, AGENT_FLAG_ENDDTMF)) {
- p->enddtmf = enddtmf;
- }
-
- /* If someone reduces the wrapuptime and reloads, we want it
- * to change the wrapuptime immediately on all calls */
- if (!ast_test_flag(p, AGENT_FLAG_WRAPUPTIME) && p->wrapuptime > wrapuptime) {
- struct timeval now = ast_tvnow();
- /* XXX check what is this exactly */
-
- /* We won't be pedantic and check the tv_usec val */
- if (p->lastdisc.tv_sec > (now.tv_sec + wrapuptime/1000)) {
- p->lastdisc.tv_sec = now.tv_sec + wrapuptime/1000;
- p->lastdisc.tv_usec = now.tv_usec;
- }
- }
- p->wrapuptime = wrapuptime;
-
- if (pending)
- p->dead = 1;
- else
- p->dead = 0;
- return p;
-}
-
-/*!
- * Deletes an agent after doing some clean up.
- * Further documentation: How safe is this function ? What state should the agent be to be cleaned.
- *
- * \warning XXX This function seems to be very unsafe.
- * Potential for double free and use after free among other
- * problems.
- *
- * \param p Agent to be deleted.
- * \returns Always 0.
- */
-static int agent_cleanup(struct agent_pvt *p)
-{
- struct ast_channel *chan;
-
- ast_mutex_lock(&p->lock);
- chan = p->owner;
- p->owner = NULL;
- /* Release ownership of the agent to other threads (presumably running the login app). */
- p->app_sleep_cond = 1;
- p->app_lock_flag = 0;
- ast_cond_signal(&p->app_complete_cond);
- if (chan) {
- ast_channel_tech_pvt_set(chan, NULL);
- chan = ast_channel_release(chan);
- }
- if (p->dead) {
- ast_mutex_unlock(&p->lock);
- agent_pvt_destroy(p);
- } else {
- ast_mutex_unlock(&p->lock);
- }
- return 0;
-}
-
-static int agent_answer(struct ast_channel *ast)
-{
- ast_log(LOG_WARNING, "Huh? Agent is being asked to answer?\n");
- return -1;
-}
-
-static int __agent_start_monitoring(struct ast_channel *ast, struct agent_pvt *p, int needlock)
-{
- char tmp[AST_MAX_BUF], tmp2[AST_MAX_BUF], *pointer;
- char filename[AST_MAX_BUF];
- int res = -1;
- if (!p)
- return -1;
- if (!ast_channel_monitor(ast)) {
- snprintf(filename, sizeof(filename), "agent-%s-%s",p->agent, ast_channel_uniqueid(ast));
- /* substitute . for - */
- if ((pointer = strchr(filename, '.')))
- *pointer = '-';
- snprintf(tmp, sizeof(tmp), "%s%s", savecallsin, filename);
- ast_monitor_start(ast, recordformat, tmp, needlock, X_REC_IN | X_REC_OUT);
- ast_monitor_setjoinfiles(ast, 1);
- snprintf(tmp2, sizeof(tmp2), "%s%s.%s", urlprefix, filename, recordformatext);
-#if 0
- ast_verbose("name is %s, link is %s\n",tmp, tmp2);
-#endif
- ast_cdr_setuserfield(ast_channel_name(ast), tmp2);
- res = 0;
- } else
- ast_log(LOG_ERROR, "Recording already started on that call.\n");
- return res;
-}
-
-static int agent_start_monitoring(struct ast_channel *ast, int needlock)
-{
- return __agent_start_monitoring(ast, ast_channel_tech_pvt(ast), needlock);
-}
-
-static struct ast_frame *agent_read(struct ast_channel *ast)
-{
- struct agent_pvt *p = ast_channel_tech_pvt(ast);
- struct ast_frame *f = NULL;
- static struct ast_frame answer_frame = { AST_FRAME_CONTROL, { AST_CONTROL_ANSWER } };
- int cur_time = time(NULL);
- struct ast_channel *owner;
-
- ast_mutex_lock(&p->lock);
- owner = agent_lock_owner(p);
-
- CHECK_FORMATS(ast, p);
- if (!p->start) {
- p->start = cur_time;
- }
- if (p->chan) {
- ast_copy_flags(ast_channel_flags(p->chan), ast_channel_flags(ast), AST_FLAG_EXCEPTION);
- ast_channel_fdno_set(p->chan, (ast_channel_fdno(ast) == AST_AGENT_FD) ? AST_TIMING_FD : ast_channel_fdno(ast));
- f = ast_read(p->chan);
- ast_channel_fdno_set(ast, -1);
- } else
- f = &ast_null_frame;
- if (f) {
- /* if acknowledgement is not required, and the channel is up, we may have missed
- an AST_CONTROL_ANSWER (if there was one), so mark the call acknowledged anyway */
- if (!p->ackcall && !p->acknowledged && p->chan && (ast_channel_state(p->chan) == AST_STATE_UP)) {
- p->acknowledged = 1;
- }
-
- if (!p->acknowledged) {
- int howlong = cur_time - p->start;
- if (p->autologoff && (howlong >= p->autologoff)) {
- ast_log(LOG_NOTICE, "Agent '%s' didn't answer/confirm within %d seconds (waited %d)\n", p->name, p->autologoff, howlong);
- if (owner || p->chan) {
- if (owner) {
- ast_softhangup(owner, AST_SOFTHANGUP_EXPLICIT);
- ast_channel_unlock(owner);
- owner = ast_channel_unref(owner);
- }
-
- while (p->chan && ast_channel_trylock(p->chan)) {
- DEADLOCK_AVOIDANCE(&p->lock);
- }
- if (p->chan) {
- ast_softhangup(p->chan, AST_SOFTHANGUP_EXPLICIT);
- ast_channel_unlock(p->chan);
- }
- }
- }
- }
- switch (f->frametype) {
- case AST_FRAME_CONTROL:
- if (f->subclass.integer == AST_CONTROL_ANSWER) {
- if (p->ackcall) {
- ast_verb(3, "%s answered, waiting for '%c' to acknowledge\n", ast_channel_name(p->chan), p->acceptdtmf);
- /* Don't pass answer along */
- ast_frfree(f);
- f = &ast_null_frame;
- } else {
- p->acknowledged = 1;
- /* Use the builtin answer frame for the
- recording start check below. */
- ast_frfree(f);
- f = &answer_frame;
- }
- }
- break;
- case AST_FRAME_DTMF_BEGIN:
- /*ignore DTMF begin's as it can cause issues with queue announce files*/
- if((!p->acknowledged && f->subclass.integer == p->acceptdtmf) || (f->subclass.integer == p->enddtmf && endcall)){
- ast_frfree(f);
- f = &ast_null_frame;
- }
- break;
- case AST_FRAME_DTMF_END:
- if (!p->acknowledged && (f->subclass.integer == p->acceptdtmf)) {
- if (p->chan) {
- ast_verb(3, "%s acknowledged\n", ast_channel_name(p->chan));
- }
- p->acknowledged = 1;
- ast_frfree(f);
- f = &answer_frame;
- } else if (f->subclass.integer == p->enddtmf && endcall) {
- /* terminates call */
- ast_frfree(f);
- f = NULL;
- }
- break;
- case AST_FRAME_VOICE:
- case AST_FRAME_VIDEO:
- /* don't pass voice or video until the call is acknowledged */
- if (!p->acknowledged) {
- ast_frfree(f);
- f = &ast_null_frame;
- }
- default:
- /* pass everything else on through */
- break;
- }
- }
-
- if (owner) {
- ast_channel_unlock(owner);
- owner = ast_channel_unref(owner);
- }
-
- CLEANUP(ast,p);
- if (p->chan && !ast_channel_internal_bridged_channel(p->chan)) {
- if (strcasecmp(ast_channel_tech(p->chan)->type, "Local")) {
- ast_channel_internal_bridged_channel_set(p->chan, ast);
- ast_debug(1, "Bridge on '%s' being set to '%s' (3)\n", ast_channel_name(p->chan), ast_channel_name(ast_channel_internal_bridged_channel(p->chan)));
- }
- }
- ast_mutex_unlock(&p->lock);
- if (recordagentcalls && f == &answer_frame)
- agent_start_monitoring(ast,0);
- return f;
-}
-
-static int agent_sendhtml(struct ast_channel *ast, int subclass, const char *data, int datalen)
-{
- struct agent_pvt *p = ast_channel_tech_pvt(ast);
- int res = -1;
- ast_mutex_lock(&p->lock);
- if (p->chan)
- res = ast_channel_sendhtml(p->chan, subclass, data, datalen);
- ast_mutex_unlock(&p->lock);
- return res;
-}
-
-static int agent_sendtext(struct ast_channel *ast, const char *text)
-{
- struct agent_pvt *p = ast_channel_tech_pvt(ast);
- int res = -1;
- ast_mutex_lock(&p->lock);
- if (p->chan)
- res = ast_sendtext(p->chan, text);
- ast_mutex_unlock(&p->lock);
- return res;
-}
-
-static int agent_write(struct ast_channel *ast, struct ast_frame *f)
-{
- struct agent_pvt *p = ast_channel_tech_pvt(ast);
- int res = -1;
- CHECK_FORMATS(ast, p);
- ast_mutex_lock(&p->lock);
- if (!p->chan)
- res = 0;
- else {
- if ((f->frametype != AST_FRAME_VOICE) ||
- (f->frametype != AST_FRAME_VIDEO) ||
- (ast_format_cmp(&f->subclass.format, ast_channel_writeformat(p->chan)) != AST_FORMAT_CMP_NOT_EQUAL)) {
- res = ast_write(p->chan, f);
- } else {
- ast_debug(1, "Dropping one incompatible %s frame on '%s' to '%s'\n",
- f->frametype == AST_FRAME_VOICE ? "audio" : "video",
- ast_channel_name(ast), ast_channel_name(p->chan));
- res = 0;
- }
- }
- CLEANUP(ast, p);
- ast_mutex_unlock(&p->lock);
- return res;
-}
-
-static int agent_fixup(struct ast_channel *oldchan, struct ast_channel *newchan)
-{
- struct agent_pvt *p = ast_channel_tech_pvt(newchan);
- ast_mutex_lock(&p->lock);
- if (p->owner != oldchan) {
- ast_log(LOG_WARNING, "old channel wasn't %p but was %p\n", oldchan, p->owner);
- ast_mutex_unlock(&p->lock);
- return -1;
- }
- p->owner = newchan;
- ast_mutex_unlock(&p->lock);
- return 0;
-}
-
-static int agent_indicate(struct ast_channel *ast, int condition, const void *data, size_t datalen)
-{
- struct agent_pvt *p = ast_channel_tech_pvt(ast);
- int res = -1;
-
- ast_mutex_lock(&p->lock);
- if (p->chan && !ast_check_hangup(p->chan)) {
- ast_channel_unlock(ast);
- ast_channel_lock(p->chan);
- res = ast_channel_tech(p->chan)->indicate
- ? ast_channel_tech(p->chan)->indicate(p->chan, condition, data, datalen)
- : -1;
- ast_channel_unlock(p->chan);
- ast_mutex_unlock(&p->lock);
- ast_channel_lock(ast);
- } else {
- ast_mutex_unlock(&p->lock);
- res = 0;
- }
- return res;
-}
-
-static int agent_digit_begin(struct ast_channel *ast, char digit)
-{
- struct agent_pvt *p = ast_channel_tech_pvt(ast);
- ast_mutex_lock(&p->lock);
- if (p->chan) {
- ast_senddigit_begin(p->chan, digit);
- }
- ast_mutex_unlock(&p->lock);
- return 0;
-}
-
-static int agent_digit_end(struct ast_channel *ast, char digit, unsigned int duration)
-{
- struct agent_pvt *p = ast_channel_tech_pvt(ast);
- ast_mutex_lock(&p->lock);
- if (p->chan) {
- ast_senddigit_end(p->chan, digit, duration);
- }
- ast_mutex_unlock(&p->lock);
- return 0;
-}
-
-static int agent_call(struct ast_channel *ast, const char *dest, int timeout)
-{
- struct agent_pvt *p = ast_channel_tech_pvt(ast);
- int res;
- int newstate=0;
-
- ast_mutex_lock(&p->lock);
- p->acknowledged = 0;
-
- if (p->pending) {
- ast_log(LOG_DEBUG, "Pretending to dial on pending agent\n");
- ast_mutex_unlock(&p->lock);
- ast_setstate(ast, AST_STATE_DIALING);
- return 0;
- }
-
- ast_assert(p->chan != NULL);
- ast_verb(3, "agent_call, call to agent '%s' call on '%s'\n", p->agent, ast_channel_name(p->chan));
- ast_debug(3, "Playing beep, lang '%s'\n", ast_channel_language(p->chan));
-
- ast_mutex_unlock(&p->lock);
-
- res = ast_streamfile(p->chan, beep, ast_channel_language(p->chan));
- ast_debug(3, "Played beep, result '%d'\n", res);
- if (!res) {
- res = ast_waitstream(p->chan, "");
- ast_debug(3, "Waited for stream, result '%d'\n", res);
- }
-
- ast_mutex_lock(&p->lock);
-
- if (!res) {
- struct ast_format tmpfmt;
- res = ast_set_read_format_from_cap(p->chan, ast_channel_nativeformats(p->chan));
- ast_debug(3, "Set read format, result '%d'\n", res);
- if (res)
- ast_log(LOG_WARNING, "Unable to set read format to %s\n", ast_getformatname(&tmpfmt));
- }
-
- if (!res) {
- struct ast_format tmpfmt;
- res = ast_set_write_format_from_cap(p->chan, ast_channel_nativeformats(p->chan));
- ast_debug(3, "Set write format, result '%d'\n", res);
- if (res)
- ast_log(LOG_WARNING, "Unable to set write format to %s\n", ast_getformatname(&tmpfmt));
- }
- if(!res) {
- /* Call is immediately up, or might need ack */
- if (p->ackcall) {
- newstate = AST_STATE_RINGING;
- } else {
- newstate = AST_STATE_UP;
- if (recordagentcalls)
- agent_start_monitoring(ast, 0);
- p->acknowledged = 1;
- }
- }
- CLEANUP(ast, p);
- ast_mutex_unlock(&p->lock);
- if (newstate)
- ast_setstate(ast, newstate);
- return res ? -1 : 0;
-}
-
-/*! \brief return the channel or base channel if one exists. This function assumes the channel it is called on is already locked */
-struct ast_channel* agent_get_base_channel(struct ast_channel *chan)
-{
- struct agent_pvt *p;
- struct ast_channel *base = chan;
-
- /* chan is locked by the calling function */
- if (!chan || !ast_channel_tech_pvt(chan)) {
- ast_log(LOG_ERROR, "whoa, you need a channel (0x%ld) with a tech_pvt (0x%ld) to get a base channel.\n", (long)chan, (chan)?(long)ast_channel_tech_pvt(chan):(long)NULL);
- return NULL;
- }
- p = ast_channel_tech_pvt(chan);
- if (p->chan)
- base = p->chan;
- return base;
-}
-
-static int agent_hangup(struct ast_channel *ast)
-{
- struct agent_pvt *p = ast_channel_tech_pvt(ast);
- struct ast_channel *indicate_chan = NULL;
- char *tmp_moh; /* moh buffer for indicating after unlocking p */
-
- if (p->pending) {
- AST_LIST_LOCK(&agents);
- AST_LIST_REMOVE(&agents, p, list);
- AST_LIST_UNLOCK(&agents);
- }
-
- ast_mutex_lock(&p->lock);
- p->owner = NULL;
- ast_channel_tech_pvt_set(ast, NULL);
- p->acknowledged = 0;
-
- /* if they really are hung up then set start to 0 so the test
- * later if we're called on an already downed channel
- * doesn't cause an agent to be logged out like when
- * agent_request() is followed immediately by agent_hangup()
- * as in apps/app_chanisavail.c:chanavail_exec()
- */
-
- ast_debug(1, "Hangup called for state %s\n", ast_state2str(ast_channel_state(ast)));
- p->start = 0;
- if (p->chan) {
- ast_channel_internal_bridged_channel_set(p->chan, NULL);
- /* If they're dead, go ahead and hang up on the agent now */
- if (p->dead) {
- ast_softhangup(p->chan, AST_SOFTHANGUP_EXPLICIT);
- } else if (p->loginstart) {
- indicate_chan = ast_channel_ref(p->chan);
- tmp_moh = ast_strdupa(p->moh);
- }
- }
- ast_mutex_unlock(&p->lock);
-
- if (indicate_chan) {
- ast_indicate_data(indicate_chan, AST_CONTROL_HOLD,
- S_OR(tmp_moh, NULL),
- !ast_strlen_zero(tmp_moh) ? strlen(tmp_moh) + 1 : 0);
- indicate_chan = ast_channel_unref(indicate_chan);
- }
-
- ast_mutex_lock(&p->lock);
- if (p->abouttograb) {
- /* Let the "about to grab" thread know this isn't valid anymore, and let it
- kill it later */
- p->abouttograb = 0;
- } else if (p->dead) {
- ast_mutex_unlock(&p->lock);
- agent_pvt_destroy(p);
- return 0;
- } else {
- /* Store last disconnect time */
- p->lastdisc = ast_tvadd(ast_tvnow(), ast_samp2tv(p->wrapuptime, 1000));
- }
-
- /* Release ownership of the agent to other threads (presumably running the login app). */
- p->app_sleep_cond = 1;
- p->app_lock_flag = 0;
- ast_cond_signal(&p->app_complete_cond);
-
- ast_mutex_unlock(&p->lock);
- return 0;
-}
-
-static int agent_cont_sleep(void *data)
-{
- struct agent_pvt *p;
- int res;
-
- p = (struct agent_pvt *) data;
-
- ast_mutex_lock(&p->lock);
- res = p->app_sleep_cond;
- if (res && p->lastdisc.tv_sec) {
- if (ast_tvdiff_ms(ast_tvnow(), p->lastdisc) > 0) {
- res = 0;
- }
- }
- ast_mutex_unlock(&p->lock);
-
- if (!res) {
- ast_debug(5, "agent_cont_sleep() returning %d\n", res);
- }
-
- return res;
-}
-
-static int agent_ack_sleep(struct agent_pvt *p)
-{
- int digit;
- int to = 1000;
- struct ast_frame *f;
- struct timeval start = ast_tvnow();
- int ms;
-
- /* Wait a second and look for something */
- while ((ms = ast_remaining_ms(start, to))) {
- ms = ast_waitfor(p->chan, ms);
- if (ms < 0) {
- return -1;
- }
- if (ms == 0) {
- return 0;
- }
- f = ast_read(p->chan);
- if (!f) {
- return -1;
- }
- if (f->frametype == AST_FRAME_DTMF) {
- digit = f->subclass.integer;
- } else {
- digit = 0;
- }
- ast_frfree(f);
- ast_mutex_lock(&p->lock);
- if (!p->app_sleep_cond) {
- ast_mutex_unlock(&p->lock);
- return 0;
- }
- if (digit == p->acceptdtmf) {
- ast_mutex_unlock(&p->lock);
- return 1;
- }
- if (p->lastdisc.tv_sec) {
- if (ast_tvdiff_ms(ast_tvnow(), p->lastdisc) > 0) {
- ast_mutex_unlock(&p->lock);
- return 0;
- }
- }
- ast_mutex_unlock(&p->lock);
- }
- return 0;
-}
-
-static struct ast_channel *agent_bridgedchannel(struct ast_channel *chan, struct ast_channel *bridge)
-{
- struct agent_pvt *p = ast_channel_tech_pvt(bridge);
- struct ast_channel *ret = NULL;
-
- if (p) {
- if (chan == p->chan)
- ret = ast_channel_internal_bridged_channel(bridge);
- else if (chan == ast_channel_internal_bridged_channel(bridge))
- ret = p->chan;
- }
-
- ast_debug(1, "Asked for bridged channel on '%s'/'%s', returning '%s'\n", ast_channel_name(chan), ast_channel_name(bridge), ret ? ast_channel_name(ret) : "<none>");
- return ret;
-}
-
-/*! \brief Create new agent channel */
-static struct ast_channel *agent_new(struct agent_pvt *p, int state, const char *linkedid, struct ast_callid *callid)
-{
- struct ast_channel *tmp;
-#if 0
- if (!p->chan) {
- ast_log(LOG_WARNING, "No channel? :(\n");
- return NULL;
- }
-#endif
- if (p->pending)
- tmp = ast_channel_alloc(0, state, 0, 0, "", p->chan ? ast_channel_exten(p->chan):"", p->chan ? ast_channel_context(p->chan):"", linkedid, 0, "Agent/P%s-%d", p->agent, (int) ast_random() & 0xffff);
- else
- tmp = ast_channel_alloc(0, state, 0, 0, "", p->chan ? ast_channel_exten(p->chan):"", p->chan ? ast_channel_context(p->chan):"", linkedid, 0, "Agent/%s", p->agent);
- if (!tmp) {
- ast_log(LOG_WARNING, "Unable to allocate agent channel structure\n");
- return NULL;
- }
-
- if (callid) {
- ast_channel_callid_set(tmp, callid);
- }
-
- ast_channel_tech_set(tmp, &agent_tech);
- if (p->chan) {
- ast_format_cap_copy(ast_channel_nativeformats(tmp), ast_channel_nativeformats(p->chan));
- ast_format_copy(ast_channel_writeformat(tmp), ast_channel_writeformat(p->chan));
- ast_format_copy(ast_channel_rawwriteformat(tmp), ast_channel_writeformat(p->chan));
- ast_format_copy(ast_channel_readformat(tmp), ast_channel_readformat(p->chan));
- ast_format_copy(ast_channel_rawreadformat(tmp), ast_channel_readformat(p->chan));
- ast_channel_language_set(tmp, ast_channel_language(p->chan));
- ast_channel_context_set(tmp, ast_channel_context(p->chan));
- ast_channel_exten_set(tmp, ast_channel_exten(p->chan));
- /* XXX Is this really all we copy form the originating channel?? */
- } else {
- ast_format_set(ast_channel_writeformat(tmp), AST_FORMAT_SLINEAR, 0);
- ast_format_set(ast_channel_rawwriteformat(tmp), AST_FORMAT_SLINEAR, 0);
- ast_format_set(ast_channel_readformat(tmp), AST_FORMAT_SLINEAR, 0);
- ast_format_set(ast_channel_rawreadformat(tmp), AST_FORMAT_SLINEAR, 0);
- ast_format_cap_add(ast_channel_nativeformats(tmp), ast_channel_writeformat(tmp));
- }
- /* Safe, agentlock already held */
- ast_channel_tech_pvt_set(tmp, p);
- p->owner = tmp;
- ast_channel_priority_set(tmp, 1);
- return tmp;
-}
-
-
-/*!
- * Read configuration data. The file named agents.conf.
- *
- * \returns Always 0, or so it seems.
- */
-static int read_agent_config(int reload)
-{
- struct ast_config *cfg;
- struct ast_config *ucfg;
- struct ast_variable *v;
- struct agent_pvt *p;
- const char *catname;
- const char *hasagent;
- int genhasagent;
- struct ast_flags config_flags = { reload ? CONFIG_FLAG_FILEUNCHANGED : 0 };
-
- group = 0;
- autologoff = 0;
- wrapuptime = 0;
- ackcall = 0;
- endcall = 1;
- cfg = ast_config_load(config, config_flags);
- if (!cfg) {
- ast_log(LOG_NOTICE, "No agent configuration found -- agent support disabled\n");
- return 0;
- } else if (cfg == CONFIG_STATUS_FILEUNCHANGED) {
- return -1;
- } else if (cfg == CONFIG_STATUS_FILEINVALID) {
- ast_log(LOG_ERROR, "%s contains a parsing error. Aborting\n", config);
- return 0;
- }
- if ((ucfg = ast_config_load("users.conf", config_flags))) {
- if (ucfg == CONFIG_STATUS_FILEUNCHANGED) {
- ucfg = NULL;
- } else if (ucfg == CONFIG_STATUS_FILEINVALID) {
- ast_log(LOG_ERROR, "users.conf contains a parsing error. Aborting\n");
- return 0;
- }
- }
-
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- p->dead = 1;
- }
- strcpy(moh, "default");
- /* set the default recording values */
- recordagentcalls = 0;
- strcpy(recordformat, "wav");
- strcpy(recordformatext, "wav");
- urlprefix[0] = '\0';
- savecallsin[0] = '\0';
-
- /* Read in the [agents] section */
- v = ast_variable_browse(cfg, "agents");
- while(v) {
- /* Create the interface list */
- if (!strcasecmp(v->name, "agent")) {
- add_agent(v->value, 0);
- } else if (!strcasecmp(v->name, "group")) {
- group = ast_get_group(v->value);
- } else if (!strcasecmp(v->name, "autologoff")) {
- autologoff = atoi(v->value);
- if (autologoff < 0)
- autologoff = 0;
- } else if (!strcasecmp(v->name, "ackcall")) {
- if (ast_true(v->value) || !strcasecmp(v->value, "always")) {
- ackcall = 1;
- }
- } else if (!strcasecmp(v->name, "endcall")) {
- endcall = ast_true(v->value);
- } else if (!strcasecmp(v->name, "acceptdtmf")) {
- acceptdtmf = *(v->value);
- ast_log(LOG_NOTICE, "Set acceptdtmf to %c\n", acceptdtmf);
- } else if (!strcasecmp(v->name, "enddtmf")) {
- enddtmf = *(v->value);
- } else if (!strcasecmp(v->name, "wrapuptime")) {
- wrapuptime = atoi(v->value);
- if (wrapuptime < 0)
- wrapuptime = 0;
- } else if (!strcasecmp(v->name, "maxlogintries") && !ast_strlen_zero(v->value)) {
- maxlogintries = atoi(v->value);
- if (maxlogintries < 0)
- maxlogintries = 0;
- } else if (!strcasecmp(v->name, "goodbye") && !ast_strlen_zero(v->value)) {
- strcpy(agentgoodbye,v->value);
- } else if (!strcasecmp(v->name, "musiconhold")) {
- ast_copy_string(moh, v->value, sizeof(moh));
- } else if (!strcasecmp(v->name, "autologoffunavail")) {
- if (ast_true(v->value))
- autologoffunavail = 1;
- else
- autologoffunavail = 0;
- } else if (!strcasecmp(v->name, "recordagentcalls")) {
- recordagentcalls = ast_true(v->value);
- } else if (!strcasecmp(v->name, "recordformat")) {
- ast_copy_string(recordformat, v->value, sizeof(recordformat));
- if (!strcasecmp(v->value, "wav49"))
- strcpy(recordformatext, "WAV");
- else
- ast_copy_string(recordformatext, v->value, sizeof(recordformatext));
- } else if (!strcasecmp(v->name, "urlprefix")) {
- ast_copy_string(urlprefix, v->value, sizeof(urlprefix));
- if (urlprefix[strlen(urlprefix) - 1] != '/')
- strncat(urlprefix, "/", sizeof(urlprefix) - strlen(urlprefix) - 1);
- } else if (!strcasecmp(v->name, "savecallsin")) {
- if (v->value[0] == '/')
- ast_copy_string(savecallsin, v->value, sizeof(savecallsin));
- else
- snprintf(savecallsin, sizeof(savecallsin) - 2, "/%s", v->value);
- if (savecallsin[strlen(savecallsin) - 1] != '/')
- strncat(savecallsin, "/", sizeof(savecallsin) - strlen(savecallsin) - 1);
- } else if (!strcasecmp(v->name, "custom_beep")) {
- ast_copy_string(beep, v->value, sizeof(beep));
- }
- v = v->next;
- }
- if (ucfg) {
- genhasagent = ast_true(ast_variable_retrieve(ucfg, "general", "hasagent"));
- catname = ast_category_browse(ucfg, NULL);
- while(catname) {
- if (strcasecmp(catname, "general")) {
- hasagent = ast_variable_retrieve(ucfg, catname, "hasagent");
- if (ast_true(hasagent) || (!hasagent && genhasagent)) {
- char tmp[256];
- const char *fullname = ast_variable_retrieve(ucfg, catname, "fullname");
- const char *secret = ast_variable_retrieve(ucfg, catname, "secret");
- if (!fullname)
- fullname = "";
- if (!secret)
- secret = "";
- snprintf(tmp, sizeof(tmp), "%s,%s,%s", catname, secret,fullname);
- add_agent(tmp, 0);
- }
- }
- catname = ast_category_browse(ucfg, catname);
- }
- ast_config_destroy(ucfg);
- }
- AST_LIST_TRAVERSE_SAFE_BEGIN(&agents, p, list) {
- if (p->dead) {
- AST_LIST_REMOVE_CURRENT(list);
- /* Destroy if appropriate */
- if (!p->owner) {
- if (!p->chan) {
- agent_pvt_destroy(p);
- } else {
- /* Cause them to hang up */
- ast_softhangup(p->chan, AST_SOFTHANGUP_EXPLICIT);
- }
- }
- }
- }
- AST_LIST_TRAVERSE_SAFE_END;
- AST_LIST_UNLOCK(&agents);
- ast_config_destroy(cfg);
- return 1;
-}
-
-static int check_availability(struct agent_pvt *newlyavailable, int needlock)
-{
- struct ast_channel *chan=NULL, *parent=NULL;
- struct agent_pvt *p;
- int res;
-
- ast_debug(1, "Checking availability of '%s'\n", newlyavailable->agent);
- if (needlock)
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- if (p == newlyavailable) {
- continue;
- }
- ast_mutex_lock(&p->lock);
- if (!p->abouttograb && p->pending && ((p->group && (newlyavailable->group & p->group)) || !strcmp(p->agent, newlyavailable->agent))) {
- ast_debug(1, "Call '%s' looks like a winner for agent '%s'\n", ast_channel_name(p->owner), newlyavailable->agent);
- /* We found a pending call, time to merge */
- chan = agent_new(newlyavailable, AST_STATE_DOWN, p->owner ? ast_channel_linkedid(p->owner) : NULL, NULL);
- parent = p->owner;
- p->abouttograb = 1;
- ast_mutex_unlock(&p->lock);
- break;
- }
- ast_mutex_unlock(&p->lock);
- }
- if (needlock)
- AST_LIST_UNLOCK(&agents);
- if (parent && chan) {
- if (newlyavailable->ackcall) {
- /* Don't do beep here */
- res = 0;
- } else {
- ast_debug(3, "Playing beep, lang '%s'\n", ast_channel_language(newlyavailable->chan));
- res = ast_streamfile(newlyavailable->chan, beep, ast_channel_language(newlyavailable->chan));
- ast_debug(3, "Played beep, result '%d'\n", res);
- if (!res) {
- res = ast_waitstream(newlyavailable->chan, "");
- ast_debug(1, "Waited for stream, result '%d'\n", res);
- }
- }
- if (!res) {
- /* Note -- parent may have disappeared */
- if (p->abouttograb) {
- newlyavailable->acknowledged = 1;
- /* Safe -- agent lock already held */
- ast_setstate(parent, AST_STATE_UP);
- ast_setstate(chan, AST_STATE_UP);
- ast_channel_context_set(parent, ast_channel_context(chan));
- ast_channel_masquerade(parent, chan);
- ast_hangup(chan);
- p->abouttograb = 0;
- } else {
- ast_debug(1, "Sneaky, parent disappeared in the mean time...\n");
- agent_cleanup(newlyavailable);
- }
- } else {
- ast_debug(1, "Ugh... Agent hung up at exactly the wrong time\n");
- agent_cleanup(newlyavailable);
- }
- }
- return 0;
-}
-
-static int check_beep(struct agent_pvt *newlyavailable, int needlock)
-{
- struct agent_pvt *p;
- int res=0;
-
- ast_debug(1, "Checking beep availability of '%s'\n", newlyavailable->agent);
- if (needlock)
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- if (p == newlyavailable) {
- continue;
- }
- ast_mutex_lock(&p->lock);
- if (!p->abouttograb && p->pending && ((p->group && (newlyavailable->group & p->group)) || !strcmp(p->agent, newlyavailable->agent))) {
- ast_debug(1, "Call '%s' looks like a would-be winner for agent '%s'\n", ast_channel_name(p->owner), newlyavailable->agent);
- ast_mutex_unlock(&p->lock);
- break;
- }
- ast_mutex_unlock(&p->lock);
- }
- if (needlock)
- AST_LIST_UNLOCK(&agents);
- if (p) {
- ast_mutex_unlock(&newlyavailable->lock);
- ast_debug(3, "Playing beep, lang '%s'\n", ast_channel_language(newlyavailable->chan));
- res = ast_streamfile(newlyavailable->chan, beep, ast_channel_language(newlyavailable->chan));
- ast_debug(1, "Played beep, result '%d'\n", res);
- if (!res) {
- res = ast_waitstream(newlyavailable->chan, "");
- ast_debug(1, "Waited for stream, result '%d'\n", res);
- }
- ast_mutex_lock(&newlyavailable->lock);
- }
- return res;
-}
-
-/*! \brief Part of the Asterisk PBX interface */
-static struct ast_channel *agent_request(const char *type, struct ast_format_cap *cap, const struct ast_channel* requestor, const char *data, int *cause)
-{
- struct agent_pvt *p;
- struct ast_channel *chan = NULL;
- const char *s;
- ast_group_t groupmatch;
- int groupoff;
- int waitforagent=0;
- int hasagent = 0;
- struct timeval now;
- struct ast_callid *callid = ast_read_threadstorage_callid();
-
- s = data;
- if ((s[0] == '@') && (sscanf(s + 1, "%30d", &groupoff) == 1)) {
- groupmatch = (1 << groupoff);
- } else if ((s[0] == ':') && (sscanf(s + 1, "%30d", &groupoff) == 1)) {
- groupmatch = (1 << groupoff);
- waitforagent = 1;
- } else
- groupmatch = 0;
-
- /* Check actual logged in agents first */
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- ast_mutex_lock(&p->lock);
- if (!p->pending && ((groupmatch && (p->group & groupmatch)) || !strcmp(data, p->agent))) {
- if (p->chan) {
- hasagent++;
- }
- now = ast_tvnow();
- if (p->loginstart
- && (!p->lastdisc.tv_sec || ast_tvdiff_ms(now, p->lastdisc) > 0)) {
- p->lastdisc = ast_tv(0, 0);
- /* Agent must be registered, but not have any active call, and not be in a waiting state */
- if (!p->owner && p->chan) {
- /* Fixed agent */
- chan = agent_new(p, AST_STATE_DOWN, requestor ? ast_channel_linkedid(requestor) : NULL, callid);
- }
- if (chan) {
- ast_mutex_unlock(&p->lock);
- break;
- }
- }
- }
- ast_mutex_unlock(&p->lock);
- }
-
- if (!chan && waitforagent) {
- /* No agent available -- but we're requesting to wait for one.
- Allocate a place holder */
- if (hasagent) {
- ast_debug(1, "Creating place holder for '%s'\n", s);
- p = add_agent(data, 1);
- if (p) {
- p->group = groupmatch;
- chan = agent_new(p, AST_STATE_DOWN, requestor ? ast_channel_linkedid(requestor) : NULL, callid);
- if (!chan) {
- AST_LIST_REMOVE(&agents, p, list);
- agent_pvt_destroy(p);
- }
- }
- } else {
- ast_debug(1, "Not creating place holder for '%s' since nobody logged in\n", s);
- }
- }
- *cause = hasagent ? AST_CAUSE_BUSY : AST_CAUSE_UNREGISTERED;
- AST_LIST_UNLOCK(&agents);
-
- if (callid) {
- callid = ast_callid_unref(callid);
- }
-
- if (chan) {
- ast_mutex_lock(&p->lock);
- if (p->pending) {
- ast_mutex_unlock(&p->lock);
- return chan;
- }
-
- if (!p->chan) {
- ast_debug(1, "Agent disconnected before we could connect the call\n");
- ast_mutex_unlock(&p->lock);
- ast_hangup(chan);
- *cause = AST_CAUSE_UNREGISTERED;
- return NULL;
- }
-
- /* we need to take control of the channel from the login app
- * thread */
- p->app_sleep_cond = 0;
- p->app_lock_flag = 1;
- ast_queue_frame(p->chan, &ast_null_frame);
- ast_cond_wait(&p->login_wait_cond, &p->lock);
-
- if (!p->chan) {
- ast_debug(1, "Agent disconnected while we were connecting the call\n");
- ast_mutex_unlock(&p->lock);
- ast_hangup(chan);
- *cause = AST_CAUSE_UNREGISTERED;
- return NULL;
- }
-
- ast_indicate(p->chan, AST_CONTROL_UNHOLD);
- ast_mutex_unlock(&p->lock);
- }
-
- return chan;
-}
-
-static force_inline int powerof(unsigned int d)
-{
- int x = ffs(d);
-
- if (x)
- return x - 1;
-
- return 0;
-}
-
-/*!
- * Lists agents and their status to the Manager API.
- * It is registered on load_module() and it gets called by the manager backend.
- * This function locks both the pvt and the channel that owns it for a while, but
- * does not keep these locks.
- * \param s
- * \param m
- * \returns
- * \sa action_agent_logoff(), load_module().
- */
-static int action_agents(struct mansession *s, const struct message *m)
-{
- const char *id = astman_get_header(m,"ActionID");
- char idText[256] = "";
- struct agent_pvt *p;
- char *username = NULL;
- char *loginChan = NULL;
- char *talkingto = NULL;
- char *talkingtoChan = NULL;
- char *status = NULL;
- struct ast_channel *bridge;
-
- if (!ast_strlen_zero(id))
- snprintf(idText, sizeof(idText) ,"ActionID: %s\r\n", id);
- astman_send_ack(s, m, "Agents will follow");
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- struct ast_channel *owner;
- ast_mutex_lock(&p->lock);
- owner = agent_lock_owner(p);
-
- /* Status Values:
- AGENT_LOGGEDOFF - Agent isn't logged in
- AGENT_IDLE - Agent is logged in, and waiting for call
- AGENT_ONCALL - Agent is logged in, and on a call
- AGENT_UNKNOWN - Don't know anything about agent. Shouldn't ever get this. */
-
- username = S_OR(p->name, "None");
-
- /* Set a default status. It 'should' get changed. */
- status = "AGENT_UNKNOWN";
-
- if (p->chan) {
- loginChan = ast_strdupa(ast_channel_name(p->chan));
- if (owner && ast_channel_internal_bridged_channel(owner)) {
- talkingto = S_COR(ast_channel_caller(p->chan)->id.number.valid,
- ast_channel_caller(p->chan)->id.number.str, "n/a");
- if ((bridge = ast_bridged_channel(owner))) {
- talkingtoChan = ast_strdupa(ast_channel_name(bridge));
- } else {
- talkingtoChan = "n/a";
- }
- status = "AGENT_ONCALL";
- } else {
- talkingto = "n/a";
- talkingtoChan = "n/a";
- status = "AGENT_IDLE";
- }
- } else {
- loginChan = "n/a";
- talkingto = "n/a";
- talkingtoChan = "n/a";
- status = "AGENT_LOGGEDOFF";
- }
-
- if (owner) {
- ast_channel_unlock(owner);
- owner = ast_channel_unref(owner);
- }
-
- astman_append(s, "Event: Agents\r\n"
- "Agent: %s\r\n"
- "Name: %s\r\n"
- "Status: %s\r\n"
- "LoggedInChan: %s\r\n"
- "LoggedInTime: %d\r\n"
- "TalkingTo: %s\r\n"
- "TalkingToChan: %s\r\n"
- "%s"
- "\r\n",
- p->agent, username, status, loginChan, (int)p->loginstart, talkingto, talkingtoChan, idText);
- ast_mutex_unlock(&p->lock);
- }
- AST_LIST_UNLOCK(&agents);
- astman_append(s, "Event: AgentsComplete\r\n"
- "%s"
- "\r\n",idText);
- return 0;
-}
-
-static int agent_logoff(const char *agent, int soft)
-{
- struct agent_pvt *p;
- int ret = -1; /* Return -1 if no agent if found */
-
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- if (!strcasecmp(p->agent, agent)) {
- ret = 0;
- if (p->owner || p->chan) {
- if (!soft) {
- struct ast_channel *owner;
- ast_mutex_lock(&p->lock);
- owner = agent_lock_owner(p);
-
- if (owner) {
- ast_softhangup(owner, AST_SOFTHANGUP_EXPLICIT);
- ast_channel_unlock(owner);
- owner = ast_channel_unref(owner);
- }
-
- while (p->chan && ast_channel_trylock(p->chan)) {
- DEADLOCK_AVOIDANCE(&p->lock);
- }
- if (p->chan) {
- ast_softhangup(p->chan, AST_SOFTHANGUP_EXPLICIT);
- ast_channel_unlock(p->chan);
- }
-
- ast_mutex_unlock(&p->lock);
- } else
- p->deferlogoff = 1;
- }
- break;
- }
- }
- AST_LIST_UNLOCK(&agents);
-
- return ret;
-}
-
-static char *agent_logoff_cmd(struct ast_cli_entry *e, int cmd, struct ast_cli_args *a)
-{
- int ret;
- const char *agent;
-
- switch (cmd) {
- case CLI_INIT:
- e->command = "agent logoff";
- e->usage =
- "Usage: agent logoff <channel> [soft]\n"
- " Sets an agent as no longer logged in.\n"
- " If 'soft' is specified, do not hangup existing calls.\n";
- return NULL;
- case CLI_GENERATE:
- return complete_agent_logoff_cmd(a->line, a->word, a->pos, a->n);
- }
-
- if (a->argc < 3 || a->argc > 4)
- return CLI_SHOWUSAGE;
- if (a->argc == 4 && strcasecmp(a->argv[3], "soft"))
- return CLI_SHOWUSAGE;
-
- agent = a->argv[2] + 6;
- ret = agent_logoff(agent, a->argc == 4);
- if (ret == 0)
- ast_cli(a->fd, "Logging out %s\n", agent);
-
- return CLI_SUCCESS;
-}
-
-/*!
- * Sets an agent as no longer logged in in the Manager API.
- * It is registered on load_module() and it gets called by the manager backend.
- * \param s
- * \param m
- * \returns
- * \sa action_agents(), load_module().
- */
-static int action_agent_logoff(struct mansession *s, const struct message *m)
-{
- const char *agent = astman_get_header(m, "Agent");
- const char *soft_s = astman_get_header(m, "Soft"); /* "true" is don't hangup */
- int soft;
- int ret; /* return value of agent_logoff */
-
- if (ast_strlen_zero(agent)) {
- astman_send_error(s, m, "No agent specified");
- return 0;
- }
-
- soft = ast_true(soft_s) ? 1 : 0;
- ret = agent_logoff(agent, soft);
- if (ret == 0)
- astman_send_ack(s, m, "Agent logged out");
- else
- astman_send_error(s, m, "No such agent");
-
- return 0;
-}
-
-static char *complete_agent_logoff_cmd(const char *line, const char *word, int pos, int state)
-{
- char *ret = NULL;
-
- if (pos == 2) {
- struct agent_pvt *p;
- char name[AST_MAX_AGENT];
- int which = 0, len = strlen(word);
-
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- snprintf(name, sizeof(name), "Agent/%s", p->agent);
- if (!strncasecmp(word, name, len) && p->loginstart && ++which > state) {
- ret = ast_strdup(name);
- break;
- }
- }
- AST_LIST_UNLOCK(&agents);
- } else if (pos == 3 && state == 0)
- return ast_strdup("soft");
-
- return ret;
-}
-
-/*!
- * Show agents in cli.
- */
-static char *agents_show(struct ast_cli_entry *e, int cmd, struct ast_cli_args *a)
-{
- struct agent_pvt *p;
- char username[AST_MAX_BUF];
- char location[AST_MAX_BUF] = "";
- char talkingto[AST_MAX_BUF] = "";
- char music[AST_MAX_BUF];
- int count_agents = 0; /*!< Number of agents configured */
- int online_agents = 0; /*!< Number of online agents */
- int offline_agents = 0; /*!< Number of offline agents */
-
- switch (cmd) {
- case CLI_INIT:
- e->command = "agent show";
- e->usage =
- "Usage: agent show\n"
- " Provides summary information on agents.\n";
- return NULL;
- case CLI_GENERATE:
- return NULL;
- }
-
- if (a->argc != 2)
- return CLI_SHOWUSAGE;
-
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- struct ast_channel *owner;
- ast_mutex_lock(&p->lock);
- owner = agent_lock_owner(p);
- if (p->pending) {
- if (p->group)
- ast_cli(a->fd, "-- Pending call to group %d\n", powerof(p->group));
- else
- ast_cli(a->fd, "-- Pending call to agent %s\n", p->agent);
- } else {
- if (!ast_strlen_zero(p->name))
- snprintf(username, sizeof(username), "(%s) ", p->name);
- else
- username[0] = '\0';
- if (p->chan) {
- snprintf(location, sizeof(location), "logged in on %s", ast_channel_name(p->chan));
- if (owner && ast_bridged_channel(owner)) {
- snprintf(talkingto, sizeof(talkingto), " talking to %s", ast_channel_name(ast_bridged_channel(p->owner)));
- } else {
- strcpy(talkingto, " is idle");
- }
- online_agents++;
- } else {
- strcpy(location, "not logged in");
- talkingto[0] = '\0';
- offline_agents++;
- }
- if (!ast_strlen_zero(p->moh))
- snprintf(music, sizeof(music), " (musiconhold is '%s')", p->moh);
- ast_cli(a->fd, "%-12.12s %s%s%s%s\n", p->agent,
- username, location, talkingto, music);
- count_agents++;
- }
-
- if (owner) {
- ast_channel_unlock(owner);
- owner = ast_channel_unref(owner);
- }
- ast_mutex_unlock(&p->lock);
- }
- AST_LIST_UNLOCK(&agents);
- if ( !count_agents )
- ast_cli(a->fd, "No Agents are configured in %s\n",config);
- else
- ast_cli(a->fd, "%d agents configured [%d online , %d offline]\n",count_agents, online_agents, offline_agents);
- ast_cli(a->fd, "\n");
-
- return CLI_SUCCESS;
-}
-
-
-static char *agents_show_online(struct ast_cli_entry *e, int cmd, struct ast_cli_args *a)
-{
- struct agent_pvt *p;
- char username[AST_MAX_BUF];
- char location[AST_MAX_BUF] = "";
- char talkingto[AST_MAX_BUF] = "";
- char music[AST_MAX_BUF];
- int count_agents = 0; /* Number of agents configured */
- int online_agents = 0; /* Number of online agents */
- int agent_status = 0; /* 0 means offline, 1 means online */
-
- switch (cmd) {
- case CLI_INIT:
- e->command = "agent show online";
- e->usage =
- "Usage: agent show online\n"
- " Provides a list of all online agents.\n";
- return NULL;
- case CLI_GENERATE:
- return NULL;
- }
-
- if (a->argc != 3)
- return CLI_SHOWUSAGE;
-
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- struct ast_channel *owner;
-
- agent_status = 0; /* reset it to offline */
- ast_mutex_lock(&p->lock);
- owner = agent_lock_owner(p);
-
- if (!ast_strlen_zero(p->name))
- snprintf(username, sizeof(username), "(%s) ", p->name);
- else
- username[0] = '\0';
- if (p->chan) {
- snprintf(location, sizeof(location), "logged in on %s", ast_channel_name(p->chan));
- if (p->owner && ast_bridged_channel(p->owner)) {
- snprintf(talkingto, sizeof(talkingto), " talking to %s", ast_channel_name(ast_bridged_channel(p->owner)));
- } else {
- strcpy(talkingto, " is idle");
- }
- agent_status = 1;
- online_agents++;
- }
-
- if (owner) {
- ast_channel_unlock(owner);
- owner = ast_channel_unref(owner);
- }
-
- if (!ast_strlen_zero(p->moh))
- snprintf(music, sizeof(music), " (musiconhold is '%s')", p->moh);
- if (agent_status)
- ast_cli(a->fd, "%-12.12s %s%s%s%s\n", p->agent, username, location, talkingto, music);
- count_agents++;
- ast_mutex_unlock(&p->lock);
- }
- AST_LIST_UNLOCK(&agents);
- if (!count_agents)
- ast_cli(a->fd, "No Agents are configured in %s\n", config);
- else
- ast_cli(a->fd, "%d agents online\n", online_agents);
- ast_cli(a->fd, "\n");
- return CLI_SUCCESS;
-}
-
-static const char agent_logoff_usage[] =
-"Usage: agent logoff <channel> [soft]\n"
-" Sets an agent as no longer logged in.\n"
-" If 'soft' is specified, do not hangup existing calls.\n";
-
-static struct ast_cli_entry cli_agents[] = {
- AST_CLI_DEFINE(agents_show, "Show status of agents"),
- AST_CLI_DEFINE(agents_show_online, "Show all online agents"),
- AST_CLI_DEFINE(agent_logoff_cmd, "Sets an agent offline"),
-};
-
-/*!
- * Called by the AgentLogin application (from the dial plan).
- *
- * \brief Log in agent application.
- *
- * \param chan
- * \param data
- * \returns
- * \sa agentmonitoroutgoing_exec(), load_module().
- */
-static int login_exec(struct ast_channel *chan, const char *data)
-{
- int res=0;
- int tries = 0;
- int max_login_tries = maxlogintries;
- struct agent_pvt *p;
- char user[AST_MAX_AGENT];
- char pass[AST_MAX_AGENT];
- char xpass[AST_MAX_AGENT];
- char *errmsg;
- char *parse;
- AST_DECLARE_APP_ARGS(args,
- AST_APP_ARG(agent_id);
- AST_APP_ARG(options);
- AST_APP_ARG(extension);
- );
- const char *tmpoptions = NULL;
- int play_announcement = 1;
- char agent_goodbye[AST_MAX_FILENAME_LEN];
-
- user[0] = '\0';
- xpass[0] = '\0';
-
- parse = ast_strdupa(data);
-
- AST_STANDARD_APP_ARGS(args, parse);
-
- ast_copy_string(agent_goodbye, agentgoodbye, sizeof(agent_goodbye));
-
- ast_channel_lock(chan);
- /* Set Channel Specific Login Overrides */
- if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTLMAXLOGINTRIES"))) {
- max_login_tries = atoi(pbx_builtin_getvar_helper(chan, "AGENTMAXLOGINTRIES"));
- if (max_login_tries < 0)
- max_login_tries = 0;
- tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTMAXLOGINTRIES");
- ast_verb(3, "Saw variable AGENTMAXLOGINTRIES=%s, setting max_login_tries to: %d on Channel '%s'.\n",tmpoptions,max_login_tries,ast_channel_name(chan));
- }
- if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTGOODBYE"))) {
- strcpy(agent_goodbye, pbx_builtin_getvar_helper(chan, "AGENTGOODBYE"));
- tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTGOODBYE");
- ast_verb(3, "Saw variable AGENTGOODBYE=%s, setting agent_goodbye to: %s on Channel '%s'.\n",tmpoptions,agent_goodbye,ast_channel_name(chan));
- }
- ast_channel_unlock(chan);
- /* End Channel Specific Login Overrides */
-
- if (!ast_strlen_zero(args.options)) {
- if (strchr(args.options, 's')) {
- play_announcement = 0;
- }
- }
-
- if (ast_channel_state(chan) != AST_STATE_UP)
- res = ast_answer(chan);
- if (!res) {
- if (!ast_strlen_zero(args.agent_id))
- ast_copy_string(user, args.agent_id, AST_MAX_AGENT);
- else
- res = ast_app_getdata(chan, "agent-user", user, sizeof(user) - 1, 0);
- }
- while (!res && (max_login_tries==0 || tries < max_login_tries)) {
- tries++;
- /* Check for password */
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- if (!strcmp(p->agent, user) && !p->pending)
- ast_copy_string(xpass, p->password, sizeof(xpass));
- }
- AST_LIST_UNLOCK(&agents);
- if (!res) {
- if (!ast_strlen_zero(xpass))
- res = ast_app_getdata(chan, "agent-pass", pass, sizeof(pass) - 1, 0);
- else
- pass[0] = '\0';
- }
- errmsg = "agent-incorrect";
-
-#if 0
- ast_log(LOG_NOTICE, "user: %s, pass: %s\n", user, pass);
-#endif
-
- /* Check again for accuracy */
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- int unlock_channel = 1;
-
- ast_channel_lock(chan);
- ast_mutex_lock(&p->lock);
- if (!strcmp(p->agent, user) &&
- !strcmp(p->password, pass) && !p->pending) {
-
- /* Set Channel Specific Agent Overrides */
- if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTACKCALL"))) {
- if (ast_true(pbx_builtin_getvar_helper(chan, "AGENTACKCALL"))) {
- p->ackcall = 1;
- } else {
- p->ackcall = 0;
- }
- tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTACKCALL");
- ast_verb(3, "Saw variable AGENTACKCALL=%s, setting ackcall to: %d for Agent '%s'.\n", tmpoptions, p->ackcall, p->agent);
- ast_set_flag(p, AGENT_FLAG_ACKCALL);
- } else {
- p->ackcall = ackcall;
- }
- if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF"))) {
- p->autologoff = atoi(pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF"));
- if (p->autologoff < 0)
- p->autologoff = 0;
- tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF");
- ast_verb(3, "Saw variable AGENTAUTOLOGOFF=%s, setting autologff to: %d for Agent '%s'.\n", tmpoptions, p->autologoff, p->agent);
- ast_set_flag(p, AGENT_FLAG_AUTOLOGOFF);
- } else {
- p->autologoff = autologoff;
- }
- if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME"))) {
- p->wrapuptime = atoi(pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME"));
- if (p->wrapuptime < 0)
- p->wrapuptime = 0;
- tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME");
- ast_verb(3, "Saw variable AGENTWRAPUPTIME=%s, setting wrapuptime to: %d for Agent '%s'.\n", tmpoptions, p->wrapuptime, p->agent);
- ast_set_flag(p, AGENT_FLAG_WRAPUPTIME);
- } else {
- p->wrapuptime = wrapuptime;
- }
- tmpoptions = pbx_builtin_getvar_helper(chan, "AGENTACCEPTDTMF");
- if (!ast_strlen_zero(tmpoptions)) {
- p->acceptdtmf = *tmpoptions;
- ast_verb(3, "Saw variable AGENTACCEPTDTMF=%s, setting acceptdtmf to: %c for Agent '%s'.\n", tmpoptions, p->acceptdtmf, p->agent);
- ast_set_flag(p, AGENT_FLAG_ACCEPTDTMF);
- }
- tmpoptions = pbx_builtin_getvar_helper(chan, "AGENTENDDTMF");
- if (!ast_strlen_zero(tmpoptions)) {
- p->enddtmf = *tmpoptions;
- ast_verb(3, "Saw variable AGENTENDDTMF=%s, setting enddtmf to: %c for Agent '%s'.\n", tmpoptions, p->enddtmf, p->agent);
- ast_set_flag(p, AGENT_FLAG_ENDDTMF);
- }
- ast_channel_unlock(chan);
- unlock_channel = 0;
- /* End Channel Specific Agent Overrides */
-
- if (!p->chan) {
- /* Ensure nobody else can be this agent until we're done. */
- p->chan = chan;
-
- p->acknowledged = 0;
-
- if (!res) {
- struct ast_format tmpfmt;
- res = ast_set_read_format_from_cap(chan, ast_channel_nativeformats(chan));
- if (res) {
- ast_log(LOG_WARNING, "Unable to set read format to %s\n", ast_getformatname(&tmpfmt));
- }
- }
- if (!res) {
- struct ast_format tmpfmt;
- res = ast_set_write_format_from_cap(chan, ast_channel_nativeformats(chan));
- if (res) {
- ast_log(LOG_WARNING, "Unable to set write format to %s\n", ast_getformatname(&tmpfmt));
- }
- }
- if (!res && play_announcement == 1) {
- ast_mutex_unlock(&p->lock);
- AST_LIST_UNLOCK(&agents);
- res = ast_streamfile(chan, "agent-loginok", ast_channel_language(chan));
- if (!res) {
- ast_waitstream(chan, "");
- }
- AST_LIST_LOCK(&agents);
- ast_mutex_lock(&p->lock);
- }
-
- if (!res) {
- long logintime;
- char agent[AST_MAX_AGENT];
-
- snprintf(agent, sizeof(agent), "Agent/%s", p->agent);
-
- /* Login this channel and wait for it to go away */
- ast_indicate_data(chan, AST_CONTROL_HOLD,
- S_OR(p->moh, NULL),
- !ast_strlen_zero(p->moh) ? strlen(p->moh) + 1 : 0);
-
- /* Must be done after starting HOLD. */
- p->lastdisc = ast_tvnow();
- time(&p->loginstart);
-
- /*** DOCUMENTATION
- <managerEventInstance>
- <synopsis>Raised when an Agent has logged in.</synopsis>
- <syntax>
- <parameter name="Agent">
- <para>The name of the agent.</para>
- </parameter>
- </syntax>
- <see-also>
- <ref type="application">AgentLogin</ref>
- <ref type="managerEvent">Agentlogoff</ref>
- </see-also>
- </managerEventInstance>
- ***/
- manager_event(EVENT_FLAG_AGENT, "Agentlogin",
- "Agent: %s\r\n"
- "Channel: %s\r\n"
- "Uniqueid: %s\r\n",
- p->agent, ast_channel_name(chan), ast_channel_uniqueid(chan));
- ast_queue_log("NONE", ast_channel_uniqueid(chan), agent, "AGENTLOGIN", "%s", ast_channel_name(chan));
- ast_verb(2, "Agent '%s' logged in (format %s/%s)\n", p->agent,
- ast_getformatname(ast_channel_readformat(chan)), ast_getformatname(ast_channel_writeformat(chan)));
-
- ast_mutex_unlock(&p->lock);
- AST_LIST_UNLOCK(&agents);
-
- while (res >= 0) {
- ast_mutex_lock(&p->lock);
- if (p->deferlogoff) {
- p->deferlogoff = 0;
- ast_softhangup(chan, AST_SOFTHANGUP_EXPLICIT);
- ast_mutex_unlock(&p->lock);
- break;
- }
- ast_mutex_unlock(&p->lock);
-
- AST_LIST_LOCK(&agents);
- ast_mutex_lock(&p->lock);
- if (p->lastdisc.tv_sec) {
- if (ast_tvdiff_ms(ast_tvnow(), p->lastdisc) > 0) {
- ast_debug(1, "Wrapup time for %s expired!\n", agent);
- p->lastdisc = ast_tv(0, 0);
- ast_devstate_changed(AST_DEVICE_UNKNOWN, AST_DEVSTATE_CACHABLE, "%s", agent);
- if (p->ackcall) {
- check_beep(p, 0);
- } else {
- check_availability(p, 0);
- }
- }
- }
- ast_mutex_unlock(&p->lock);
- AST_LIST_UNLOCK(&agents);
-
- /* Synchronize channel ownership between call to agent and itself. */
- ast_mutex_lock(&p->lock);
- if (p->app_lock_flag) {
- ast_cond_signal(&p->login_wait_cond);
- ast_cond_wait(&p->app_complete_cond, &p->lock);
- if (ast_check_hangup(chan)) {
- /* Agent hungup */
- ast_mutex_unlock(&p->lock);
- break;
- }
- }
- ast_mutex_unlock(&p->lock);
-
- if (p->ackcall) {
- res = agent_ack_sleep(p);
- if (res == 1) {
- AST_LIST_LOCK(&agents);
- ast_mutex_lock(&p->lock);
- check_availability(p, 0);
- ast_mutex_unlock(&p->lock);
- AST_LIST_UNLOCK(&agents);
- }
- } else {
- res = ast_safe_sleep_conditional( chan, 1000, agent_cont_sleep, p );
- }
- }
- ast_mutex_lock(&p->lock);
-
- /* Logoff this channel */
- p->chan = NULL;
- logintime = time(NULL) - p->loginstart;
- p->loginstart = 0;
-
- /* Synchronize channel ownership between call to agent and itself. */
- if (p->app_lock_flag) {
- ast_cond_signal(&p->login_wait_cond);
- ast_cond_wait(&p->app_complete_cond, &p->lock);
- }
-
- if (p->owner) {
- ast_log(LOG_WARNING, "Huh? We broke out when there was still an owner?\n");
- }
-
- p->acknowledged = 0;
- ast_mutex_unlock(&p->lock);
-
- ast_devstate_changed(AST_DEVICE_UNKNOWN, AST_DEVSTATE_CACHABLE, "%s", agent);
- /*** DOCUMENTATION
- <managerEventInstance>
- <synopsis>Raised when an Agent has logged off.</synopsis>
- <syntax>
- <xi:include xpointer="xpointer(/docs/managerEvent[@name='Agentlogin']/managerEventInstance/syntax/parameter[@name='Agent'])" />
- </syntax>
- <see-also>
- <ref type="managerEvent">Agentlogin</ref>
- </see-also>
- </managerEventInstance>
- ***/
- manager_event(EVENT_FLAG_AGENT, "Agentlogoff",
- "Agent: %s\r\n"
- "Logintime: %ld\r\n"
- "Uniqueid: %s\r\n",
- p->agent, logintime, ast_channel_uniqueid(chan));
- ast_queue_log("NONE", ast_channel_uniqueid(chan), agent, "AGENTLOGOFF", "%s|%ld", ast_channel_name(chan), logintime);
- ast_verb(2, "Agent '%s' logged out\n", p->agent);
-
- /* If there is no owner, go ahead and kill it now */
- if (p->dead && !p->owner) {
- agent_pvt_destroy(p);
- }
- AST_LIST_LOCK(&agents);
- } else {
- /* Agent hung up before could be logged in. */
- p->chan = NULL;
-
- ast_mutex_unlock(&p->lock);
- }
- res = -1;
- } else {
- ast_mutex_unlock(&p->lock);
- errmsg = "agent-alreadyon";
- }
- break;
- }
- ast_mutex_unlock(&p->lock);
- if (unlock_channel) {
- ast_channel_unlock(chan);
- }
- }
- AST_LIST_UNLOCK(&agents);
-
- if (!res && (max_login_tries==0 || tries < max_login_tries))
- res = ast_app_getdata(chan, errmsg, user, sizeof(user) - 1, 0);
- }
-
- if (!res)
- res = ast_safe_sleep(chan, 500);
-
- return -1;
-}
-
-/*!
- * \brief Called by the AgentMonitorOutgoing application (from the dial plan).
- *
- * \param chan
- * \param data
- * \returns
- * \sa login_exec(), load_module().
- */
-static int agentmonitoroutgoing_exec(struct ast_channel *chan, const char *data)
-{
- int exitifnoagentid = 0;
- int nowarnings = 0;
- int res = 0;
- char agent[AST_MAX_AGENT];
-
- if (data) {
- if (strchr(data, 'd')) {
- exitifnoagentid = 1;
- }
- if (strchr(data, 'n')) {
- nowarnings = 1;
- }
- }
- if (ast_channel_caller(chan)->id.number.valid
- && !ast_strlen_zero(ast_channel_caller(chan)->id.number.str)) {
- const char *tmp;
- char agentvar[AST_MAX_BUF];
- snprintf(agentvar, sizeof(agentvar), "%s_%s", GETAGENTBYCALLERID,
- ast_channel_caller(chan)->id.number.str);
- if ((tmp = pbx_builtin_getvar_helper(NULL, agentvar))) {
- struct agent_pvt *p;
- ast_copy_string(agent, tmp, sizeof(agent));
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- if (!strcasecmp(p->agent, tmp)) {
- __agent_start_monitoring(chan, p, 1);
- break;
- }
- }
- AST_LIST_UNLOCK(&agents);
-
- } else {
- res = -1;
- if (!nowarnings)
- ast_log(LOG_WARNING, "Couldn't find the global variable %s, so I can't figure out which agent (if it's an agent) is placing outgoing call.\n", agentvar);
- }
- } else {
- res = -1;
- if (!nowarnings)
- ast_log(LOG_WARNING, "There is no callerid on that call, so I can't figure out which agent (if it's an agent) is placing outgoing call.\n");
- }
- if (res) {
- if (exitifnoagentid)
- return res;
- }
- return 0;
-}
-
-/*! \brief Part of PBX channel interface */
-static int agent_devicestate(const char *data)
-{
- struct agent_pvt *p;
- const char *device = data;
- int res = AST_DEVICE_INVALID;
-
- if (device[0] == '@' || device[0] == ':') {
- /* Device state of groups not supported. */
- return AST_DEVICE_INVALID;
- }
-
- /* Want device state of a specific agent. */
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- ast_mutex_lock(&p->lock);
- if (!p->pending && !strcmp(device, p->agent)) {
- if (p->owner) {
- res = AST_DEVICE_BUSY;
- } else if (p->chan) {
- if (p->lastdisc.tv_sec || p->deferlogoff) {
- /* Agent is in wrapup time so unavailable for another call. */
- res = AST_DEVICE_INUSE;
- } else {
- res = AST_DEVICE_NOT_INUSE;
- }
- } else {
- res = AST_DEVICE_UNAVAILABLE;
- }
- ast_mutex_unlock(&p->lock);
- break;
- }
- ast_mutex_unlock(&p->lock);
- }
- AST_LIST_UNLOCK(&agents);
- return res;
-}
-
-/*!
- * \note This function expects the agent list to be locked
- */
-static struct agent_pvt *find_agent(char *agentid)
-{
- struct agent_pvt *cur;
-
- AST_LIST_TRAVERSE(&agents, cur, list) {
- if (!strcmp(cur->agent, agentid))
- break;
- }
-
- return cur;
-}
-
-static int function_agent(struct ast_channel *chan, const char *cmd, char *data, char *buf, size_t len)
-{
- char *parse;
- AST_DECLARE_APP_ARGS(args,
- AST_APP_ARG(agentid);
- AST_APP_ARG(item);
- );
- char *tmp;
- struct agent_pvt *agent;
-
- buf[0] = '\0';
-
- if (ast_strlen_zero(data)) {
- ast_log(LOG_WARNING, "The AGENT function requires an argument - agentid!\n");
- return -1;
- }
-
- parse = ast_strdupa(data);
-
- AST_NONSTANDARD_APP_ARGS(args, parse, ':');
- if (!args.item)
- args.item = "status";
-
- AST_LIST_LOCK(&agents);
-
- if (!(agent = find_agent(args.agentid))) {
- AST_LIST_UNLOCK(&agents);
- ast_log(LOG_WARNING, "Agent '%s' not found!\n", args.agentid);
- return -1;
- }
-
- if (!strcasecmp(args.item, "status")) {
- char *status = "LOGGEDOUT";
- if (agent->chan) {
- status = "LOGGEDIN";
- }
- ast_copy_string(buf, status, len);
- } else if (!strcasecmp(args.item, "password"))
- ast_copy_string(buf, agent->password, len);
- else if (!strcasecmp(args.item, "name"))
- ast_copy_string(buf, agent->name, len);
- else if (!strcasecmp(args.item, "mohclass"))
- ast_copy_string(buf, agent->moh, len);
- else if (!strcasecmp(args.item, "channel")) {
- if (agent->chan) {
- ast_channel_lock(agent->chan);
- ast_copy_string(buf, ast_channel_name(agent->chan), len);
- ast_channel_unlock(agent->chan);
- tmp = strrchr(buf, '-');
- if (tmp)
- *tmp = '\0';
- }
- } else if (!strcasecmp(args.item, "fullchannel")) {
- if (agent->chan) {
- ast_channel_lock(agent->chan);
- ast_copy_string(buf, ast_channel_name(agent->chan), len);
- ast_channel_unlock(agent->chan);
- }
- } else if (!strcasecmp(args.item, "exten")) {
- buf[0] = '\0';
- }
-
- AST_LIST_UNLOCK(&agents);
-
- return 0;
-}
-
-static struct ast_custom_function agent_function = {
- .name = "AGENT",
- .read = function_agent,
-};
-
-/*!
- * \internal
- * \brief Callback used to generate the agents tree.
- * \param[in] search The search pattern tree.
- * \retval NULL on error.
- * \retval non-NULL The generated tree.
- */
-static int agents_data_provider_get(const struct ast_data_search *search,
- struct ast_data *data_root)
-{
- struct agent_pvt *p;
- struct ast_data *data_agent, *data_channel, *data_talkingto;
-
- AST_LIST_LOCK(&agents);
- AST_LIST_TRAVERSE(&agents, p, list) {
- struct ast_channel *owner;
-
- data_agent = ast_data_add_node(data_root, "agent");
- if (!data_agent) {
- continue;
- }
-
- ast_mutex_lock(&p->lock);
- owner = agent_lock_owner(p);
-
- if (!(p->pending)) {
- ast_data_add_str(data_agent, "id", p->agent);
- ast_data_add_structure(agent_pvt, data_agent, p);
-
- ast_data_add_bool(data_agent, "logged", p->chan ? 1 : 0);
- if (p->chan) {
- data_channel = ast_data_add_node(data_agent, "loggedon");
- if (!data_channel) {
- ast_mutex_unlock(&p->lock);
- ast_data_remove_node(data_root, data_agent);
- if (owner) {
- ast_channel_unlock(owner);
- owner = ast_channel_unref(owner);
- }
- continue;
- }
- ast_channel_data_add_structure(data_channel, p->chan, 0);
- if (owner && ast_bridged_channel(owner)) {
- data_talkingto = ast_data_add_node(data_agent, "talkingto");
- if (!data_talkingto) {
- ast_mutex_unlock(&p->lock);
- ast_data_remove_node(data_root, data_agent);
- if (owner) {
- ast_channel_unlock(owner);
- owner = ast_channel_unref(owner);
- }
- continue;
- }
- ast_channel_data_add_structure(data_talkingto, ast_bridged_channel(owner), 0);
- }
- } else {
- ast_data_add_node(data_agent, "talkingto");
- ast_data_add_node(data_agent, "loggedon");
- }
- ast_data_add_str(data_agent, "musiconhold", p->moh);
- }
-
- if (owner) {
- ast_channel_unlock(owner);
- owner = ast_channel_unref(owner);
- }
-
- ast_mutex_unlock(&p->lock);
-
- /* if this agent doesn't match remove the added agent. */
- if (!ast_data_search_match(search, data_agent)) {
- ast_data_remove_node(data_root, data_agent);
- }
- }
- AST_LIST_UNLOCK(&agents);
-
- return 0;
-}
-
-static const struct ast_data_handler agents_data_provider = {
- .version = AST_DATA_HANDLER_VERSION,
- .get = agents_data_provider_get
-};
-
-static const struct ast_data_entry agents_data_providers[] = {
- AST_DATA_ENTRY("asterisk/channel/agent/list", &agents_data_provider),
-};
-
-/*!
- * \brief Initialize the Agents module.
- * This function is being called by Asterisk when loading the module.
- * Among other things it registers applications, cli commands and reads the cofiguration file.
- *
- * \returns int Always 0.
- */
-static int load_module(void)
-{
- if (!(agent_tech.capabilities = ast_format_cap_alloc())) {
- ast_log(LOG_ERROR, "ast_format_cap_alloc_nolock fail.\n");
- return AST_MODULE_LOAD_FAILURE;
- }
- ast_format_cap_add_all(agent_tech.capabilities);
- /* Make sure we can register our agent channel type */
- if (ast_channel_register(&agent_tech)) {
- agent_tech.capabilities = ast_format_cap_destroy(agent_tech.capabilities);
- ast_log(LOG_ERROR, "Unable to register channel class 'Agent'\n");
- return AST_MODULE_LOAD_FAILURE;
- }
- /* Read in the config */
- if (!read_agent_config(0)) {
- agent_tech.capabilities = ast_format_cap_destroy(agent_tech.capabilities);
- return AST_MODULE_LOAD_DECLINE;
- }
- /* Dialplan applications */
- ast_register_application_xml(app, login_exec);
- ast_register_application_xml(app3, agentmonitoroutgoing_exec);
-
- /* data tree */
- ast_data_register_multiple(agents_data_providers, ARRAY_LEN(agents_data_providers));
-
- /* Manager commands */
- ast_manager_register_xml("Agents", EVENT_FLAG_AGENT, action_agents);
- ast_manager_register_xml("AgentLogoff", EVENT_FLAG_AGENT, action_agent_logoff);
-
- /* CLI Commands */
- ast_cli_register_multiple(cli_agents, ARRAY_LEN(cli_agents));
-
- /* Dialplan Functions */
- ast_custom_function_register(&agent_function);
-
- return AST_MODULE_LOAD_SUCCESS;
-}
-
-static int reload(void)
-{
- return read_agent_config(1);
-}
-
-static int unload_module(void)
-{
- struct agent_pvt *p;
- /* First, take us out of the channel loop */
- ast_channel_unregister(&agent_tech);
- /* Unregister dialplan functions */
- ast_custom_function_unregister(&agent_function);
- /* Unregister CLI commands */
- ast_cli_unregister_multiple(cli_agents, ARRAY_LEN(cli_agents));
- /* Unregister dialplan applications */
- ast_unregister_application(app);
- ast_unregister_application(app3);
- /* Unregister manager command */
- ast_manager_unregister("Agents");
- ast_manager_unregister("AgentLogoff");
- /* Unregister the data tree */
- ast_data_unregister(NULL);
- /* Unregister channel */
- AST_LIST_LOCK(&agents);
- /* Hangup all interfaces if they have an owner */
- while ((p = AST_LIST_REMOVE_HEAD(&agents, list))) {
- if (p->owner)
- ast_softhangup(p->owner, AST_SOFTHANGUP_APPUNLOAD);
- ast_free(p);
- }
- AST_LIST_UNLOCK(&agents);
-
- agent_tech.capabilities = ast_format_cap_destroy(agent_tech.capabilities);
- return 0;
-}
-
-AST_MODULE_INFO(ASTERISK_GPL_KEY, AST_MODFLAG_LOAD_ORDER, "Agent Proxy Channel",
- .load = load_module,
- .unload = unload_module,
- .reload = reload,
- .load_pri = AST_MODPRI_CHANNEL_DRIVER,
- .nonoptreq = "res_monitor",
- );